- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Inkjet printers use additive pigments. CMYK, Cyan, Magenta, Yellow and Black. It sounds like you're not getting any Cyan ink to the paper. Either your printer is out of Cyan ink, or your Cyan print head is clogged.
Go into your printer's Properties and run a Nozzle Check. It will print a series of lines with each color. There will probably be a big empty space where it tried and failed to print Cyan. You can try cleaning the print heads, but if you're getting NO Cyan that is unlikely to work.
If you're lucky, your printer is one of the ones that the print heads are built into the ink cartridge so replacing the cartridge will resolve the problem. If you're not, you might need to get it serviced (or probably more cost effective, buy a new printer).
Most likely the cyan ink is burnt. If the ink sticks are left unused (printing more black than color, this will happen.
Print the test pages for PQ troubleshooting from the control panel and examine each print. Cyan will probably have very dark streaks down the page, magenta should look normal, and yellow also will have dark stripes. You need to replace this burnt ink, and the only way is to print. From within paint (or similar accessory in other OS) Create a full page of cyan, and print about 100 - 200 pages, or until the cyan starts to clear up. Yes it is a waste, but much cheaper than a print head, Do this for yellow as well.
The firmware in the orinter blocks the printing to avoid dry firing the cyan color jets That spoils them, often permanently. There isn;t any way to turn off just that color so the firmware blocks any printing.
Get a refill kit and refill the cyan. That color is usually the first to go.
If they are generic inks, sometimes the colors aren't quite right, also in your machine you can't use the photo inks, the photo magenta and photo cyan are not the right shade for your machine. You need plain magenta and plain cyan. Beyond that you may need a new printhead.
If your printer still can print but with no cyan color then you most likely have a bad printhed. If your cyan ink is not melting it's because it is not using any ink . Get into the "print quality" menu and print the test page. If you get black, yellow, and magenta but little or no cyan then your printhead is bad. Whith these machines cyan is the first color to have poblems starting with weak or missing jets.
You can try to run the "eliminate light stripes" to see if it will help.
Run it about 3 to 5 times. If still not working right, turn the printer off for at least 4 hours and then test again.
Install recommended ink tanks in the correct order MP500 / MP530 / MP800 / MP800R / MP830
Ink Tank Order
Install ink tanks in the correct order (from left to right)
CLI-8BK (Black)
PG-5BK (Pigment Black)
CLI-8Y (Yellow)
CLI-8M (Magenta)
CLI-8C (Cyan)
×