Hi Macalla,
The only thing that comes to mind is possibly the drum unit needs replacing. These machines are normally under a service contract. You should have gotten either a drum unit needs replacing message of toner needs refilling message on the screen. The drum replacement idea is just a GUESS!!. see link below
http://kmbsmanuals.konicaminolta.us/c554e/contents/id11-_101378852.html
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