Brother MFC 7420 All-In-One Laser Printer Logo
Posted on Nov 13, 2007
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Brother MFC 7420 Paper Jam. Paper will feed from tray to Toner/Drum then Jam. Feeds only about 4 inches of the sheet then Jams. I have replaced the toner/drum unit. Any help is appreciated. Thanks.

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  • 5 more comments 
  • urdmangus Nov 16, 2007

    Oh well, I figured it out, thanks anyway.

  • Anonymous Dec 26, 2007

    Changed toner, drum but paper will jam in the back, will not fully feed and not print.

  • urdmangus Apr 24, 2008

    I think I may have solved my own problem. It's finally where it truly it ever belonged...the landfill. She gone!

    RIP
    You MFC

  • samf May 12, 2008

    The paper feeds two to three inches and jams.I can manually pull out the paper and one copy will print but the next copy will jam the same way. It says to change drum but we just replaced the drum about two weeks ago.

  • Anonymous Mar 21, 2014

    paper won't feed and it says change drum unit

  • Anonymous Mar 24, 2014

    brother mfc 7820n does not feed from the tray

  • Anonymous Mar 25, 2014

    can't remove the assembly from the printer

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  • Posted on Jan 16, 2008
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After changing the drum, toner and running around town for days trying to find a reliable place to get this printer repaired, I realized I was spending a lot more money than what the printer actually costs. the drum was over $100, toner was $80, and the printer is $250. I bought a new one, and I can now use the old one for parts.

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  • Posted on Jan 16, 2008
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1helpful
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Paper jams brother mfc 7420
Paper Jams are routinely caused by bad roller in the printer. The Heat of laser printers can render these rubber roller pretty useless in a couple of years or less if you print often. If you have recently replaced the drum (according to the recommended print output number), Then If an $80 dollar roller + labor is worth it to you, go for it, otherwise buy a new printer and Brother gives the best ink value per page. hope this helps.
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Jan 28, 2013 • Brother MFC 7420 All-In-One Laser Printer
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My Brother MFC-9840CDW keeps jamming every time I print mailing labels. I've had it four 1.5 years with no trouble. The label gets stuck and I have to pull out the toner tray to fetch it. I also...
hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.
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Sep 24, 2010 • Brother MFC-9840CDW Laser Printer
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I have a brother mfc 7420 and every time I print it tells me paper jam, I pull the paper tray out fix the paper push start it tells me paper then I have to pull out the cartridge and pull out the paper...
Sounds like there is something in the paper track that's causing this to jam. Its not always easy to get small particles cleared just by removing the jammed paper.

This may not help everyone that I send it to, but it is worth a try.
I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press
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Sep 20, 2010 • Brother MFC 7420 All-In-One Laser Printer
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I cant fix the paper jam problem. every time i take the paper jam out it jams again
I have had paper jams in five different places on this machine. It has jammed at the pickup point from the tray, in which case you have to remove the paper tray and pull the jammed paper out. It has jammed at the manual paper feed tray, in which case you just have to pull the jammed paper out of the feed rollers. It has jammed at the toner/drum, in which case you have to open the front cover and pull the toner cartridge out to remove the jam. It has jammed in the back of the machine where the paper feeds through to the output tray, in which case you have to open the small back panel and remove the paper. And it has jammed in the output rollers, in which case you have to reach inside the output tray and remove the paper. Then once the jam is cleared there are times when the machine has to be unplugged for up to 8 hours to reset before it will function properly.
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Aug 16, 2010 • Brother MFC 8840D All-In-One Laser Printer
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PAPER JAM MESSAGE APPEARS WHEN THERE IS NO PAPER JAM
Please follow the directions below to clear the paper jam error orincase there is one somewhere.

Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.
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Apr 04, 2010 • Brother MFC 7420 All-In-One Laser Printer
0helpful
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Paper jams 1/2 way through drum/cartridge. Jams like an accordian, with 1/2 page printed. My printer is a Brother mfc 7420. About 2 years old.
Take the toner cartrige out, look around with a flashlight for a piece of paper or something that could jam the works. Check the movable tab that comes out of the front of the machine to hold paper up, maybe it has gotten crooked or something. Don't have anything in front of the machine to block the paper coming out. A can of compressed air can be used to blow the machine out.
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First you need to clean up your printer with duster and after thatn, check the toner and drum to see any paper jam or anything wrong,
Normally after you clean up the machine, should working fine,
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It sounds to me like your pickup rollers are worn. You should order a new set and replace them. That should solve your paper jam issue.
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Feb 15, 2009 • Brother MFC 7420 All-In-One Laser Printer
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Brother mfc 7420 constant paper jam
need a little more info on this. does the paper look like it catches on something? is there any nicks or anything on the lead edge?

razors
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Jan 07, 2009 • Brother MFC 7420 All-In-One Laser Printer
0helpful
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Feeds two blank sheets then jams
Im pretty sure that the printer is broken... If you really want to spend twice as much on fixing your printer go ahead, but i sugest calling the company and asking for assistance they will probably send you a new 1 and then you just send them your odl 1 thats what i did..
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