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Dear
The front door right side there is a lever found when it is opened the lever should close the micro switch inside and the door is locked with another short lock (near the long lever). If door lock broken then the micro switch push the lever and door not closed.
the basic problem with the micro switch and related mechanical alignment.
Thanks.
you should install the fax utility from SAMSUNG http://www.samsung.com/us/support/downloads/SCX-4623F/XAA got to the Software tab page and download the file : PCFax_V1.05.13.exe
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