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Anonymous Posted on Sep 15, 2014

How do I reach your customer service number

When I turn it on the red light comes on for 2 seconds and goes out and the lense does not go back in.

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It wont turn on. The red light will come on but when you push it on it turns green for 2 seconds and then goes back to blinking red.

More than likely your unit has overheated. The "red light of death" you are experiencing can be caused by a number of issues, but that's usually the culprit.

You can TRY to fix it using this tutorial, but in most cases you'll need to send the unit into Sony direct for service.

1-800-345-SONY

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I had the same problem, so I called customer service and had me do this:

1) with the USB cable plugged into the controller, power down the ps3 and turn the on/off switch in the back to "off".
2) hold your thumb down on the front button (where you normally can turn it on) while turning the switch on the back to "on" again. keep your thumb or finger on the front switch.
3) You will hear the normal "beep" that you usually hear when the PS3 boots up, but after a few seconds later, you will hear a secondary beep. Remove your thumb or finger after this second beep and the PS3 will reset itself after a few seconds. I have a projector connected to it, so I had to set the display screen back to HDMI afterwards, but when I disconnected the USB cable the controller worked wirelessly again. The customer service rep said that this allowed the controller to pair with the PS3 again. Note: You probably do not have to have the controller plugged into the USB cable at all while doing this. I just happened to have it plugged in. Hope this helps.
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4. What a pain, but if you get it wrong on a count, then you can restart by turning the ignition off for 10 seconds.

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hy i got a toshiba 42" LCD tv ,when i press the power boton
iget the red light,& it stay that way ontil i pressthe power back off
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