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The most likely cause is the appliance not being leveled properly. Apart from that, I have found no useful information.
If you have a smart phone, try using one of the various, 'Surface Level' apps which will allow you to set your phone on the top of the appliance and then adjust the level until the bubble is centered in the crosshairs.
Try calling the number below - we managed to get parts for our portable dishwasher (after a considerable wait).
Dan by Products Inc.
1-800-263-2629 Ext. 212
1-419-425-8627
Fax: 1-419-425-1244
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