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If the people in SA are authorised service agents they may need to contact the technical dept at Groupe SEB SA to get the info. It's not available online through the normal service centre channels.
You will probably get some proper help if you identify the exact model. I don't expect "error 2" to mean exactly the same on every model Krups have ever made, narrow it down a bit for us please.
The error code may be different for different models, you need to supply more info when asking questions, the brand is not enough, Krups have made hundreds of coffeemakers.
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