Glenssmailst, thank you!!!!!! You saved me from spending $$$ on a new Dyson! God bless you!
Hi there, it's Jack at Dyson.
DC33 is suitable for cleaning hard and carpeted floors. It includes a brush control system which allows you to shut the brush bar off when cleaning hard floor surfaces. It's worth checking that the brush control is set correctly - it's possible it may have been inadvertently set to 'Hard floors'. For the brush bar to rotate, it must be set to 'Carpets':
It's also important to note that the brush bar will not rotate when the vacuum is standing upright, so make sure you recline it into the normal vacuuming position before testing it.
If this doesn't resolve the issue, please turn off and unplug the machine, then check that there are no obstructions in the cleaner head which could be jamming the brush bar. Remove any threads or hair around the brush bar, as these can affect the performance.
If you'd like further advice from our experts after you've given this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We can take you through some diagnostic checks to determine what may be causing the issue. If a repair or replacement part is needed, we can also confirm if this is covered under warranty.
The clutch on DC7,14, and 33 usually needs replacement every year or two. We have replaced hundreds of these at my shop over the years. The belts stretch like all rubber belts but the way Dyson put these together you can't just replace the belts easily. Take it to your local vac shop for repair and service.
How much do they usually cost for repair? Are these Dyson models really worth such frequent servicing? I have a Dyson DC33 that needs a clutch replacement, and a Riccar vacuum that has worked like a champ for a decade; only needed a cord replacement recently.
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SOURCE: Dyson DC07 Vaccum - brush will not turn
Hi.
Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.
Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.
If it doesnt turn the knob by hand to drive & try the machine.
If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.
Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.
If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.
If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.
It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/
SOURCE: roller brush is not turning on a dyson DC14
http://www.dyson.co.uk/support/help.asp?product=DC07-SY&article=527
here's a link that might help
good luck
SOURCE: My Dyson Animal 14 beater brush will not turn.
It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).
SOURCE: ratchet noise, beater will not turn, belt not
Ok, so I had the same ratching noise and took the advice of many sites directing me to clean the brush. But like most I cleaned the brush and the noise continues and the brush does not spin. Reluctant to take it to get serviced I dug a little deeper and now it works just fine. This is what you need to do as removing any hair from just the brush part will not be enough.
Remove the entire brush bar from the bottom of the Dyson, this means pulling the bar out of the drive belt. This is not to difficult just use a little muscle as the belt will stretch. Once the bar is out grasp hold of the two plastic end caps on the brush bar which the brush bar actual spins in. These two caps are connected by a slim metal rod which runs through the brush bar. Place one hand on each side and begin to twist and pull until one of the caps comes off. Once the cap is off of the one side you can pull the other cap from the other side through the brush bar as this cap will be the one attached to the slim bar I mentioned above. If like mine you will see a ton of hair wrapped around these caps and inside the ends of the brush bar. Clean them out as best as possible.
After you clean it out, run the cap with the rod back through the brush bar, attach the other cap and twist and push together. Make sure the caps lineup which each other just like they were when you pulled it out. You'll notice how much more freely the brush bar spins between the two caps then before you cleaned it. Now, pull on the drive belt and feed the brush bar back through and attach as it was to begin with. This did the trick for me.
SOURCE: brush not turning
The belt doesn't have to be broken to be non-functioning. If the belt is intact but stretched it won't turn the brush. You can get belts here:
Dyson DC14 Belts
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