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Robert Young Posted on Apr 16, 2014
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Drum has detached Model 970 38712 10

Hello, while in final spin mode the steel inner drum has completely detached itself. It's now resting on the floor of the washer.

1 Answer

Chris Shumate

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  • Expert 48 Answers
  • Posted on Apr 17, 2014
Chris Shumate
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Hi, it sounds like you have a major problem with your washer. The inner steel basket has a shaft attached to the back of it that goes through the rear of the outer plastic tub and attaches to the drive pulley. More than likely the shaft has broken off, the basket alone is over $500.00. It will more than likely need the rear of the tub as well for the seal and bearing. I have seen this many times. I would recommend buying a new washer unless you have some sort of extended warranty.

5 Related Answers

Anonymous

  • 447 Answers
  • Posted on Oct 15, 2007

SOURCE: kenmore washer drains but won't spin.

Sounds like the motor coupling has broken, fairly inexpensive part but does require some finesse to install. let me know if you decide to attempt it.

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Anonymous

  • 413 Answers
  • Posted on Jun 04, 2008

SOURCE: stainless steel drum loose

A loose inner drum usually indicates a failed rear tub bearing. The only solution is to replace the rear half of the tub. (which contains the bearing).... You can check if the pulley nut has come loose by removing the rear panel. There is a large nut that retains the belt pulley to the shaft of the basket.

Anonymous

  • 67 Answers
  • Posted on Jul 14, 2008

SOURCE: Pounding noise after wash and final spin

  • The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.

    if this helps please give a fix ya vote
  • aborcass

    Ron Coons

    • 2651 Answers
    • Posted on Oct 30, 2008

    SOURCE: Water is collects in drum after a few hours after cycle is complete

    no your inlet water valve is defective, youll need to repalce it, part number 8181694. in the mean time just turn off water in beween usages.

    sarenacar

    • 1 Answer
    • Posted on Jan 21, 2009

    SOURCE: Squeak in Kenmore HE 2plus front load washer when drum spins

    We opened the top of the washing machine and there are some suspension springs.
    All it needed was some lubrification. Prior to putting the top back on we put a load in
    and watched it and there was no more noise.

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    How do I fix inner tub blanace

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    Servis 1200 very noisy in spin modes. Inner drum seems to be very loose and wobbly. Noise sounds like a roller with flat spots running on the drum, or a very bad (failed) bearing. Machine is 12 years old,...

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    When it spins, the washer makes a loud noise. it rattles. Also when it is doing the rinse cycle I can hear a vibration/rattling noise.

    I'm sorry to say that tis is potentially very bad news. the problem you describe is almost certainly because the main bearing on the drum is worn out, allowing the inner drum to "flop about".
    To test your bearings, open the door of the machine and by putting a little lifting pressure on the top of the inner drum, attempt to rock the stainless steel inner drum up and down.
    The outer drum is mounted on springs and shock absorbers, so it will rock about (and it should do this) but the inner drum should not move up and down in relation to the outer drum. If the bearings are bad enough then symptoms will typically include:
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    You will have become aware of the spin cycle becoming far noisier recently and possibly even a grinding crunching noise when the machine spins
    The drum may feel like something is crunching or stopping you turning it when you spin it by hand with the door open
    A leak from under the machine, which you will probably be able to trace to the back of the machine, coming from the centre of the drum. This is the result of the failing bearing allowing water to escape through the seal at the rear

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    The drum is getting very tight as if it is stuck especially when one uses the spinning

    This is potentially very bad news I'm afraid. Beyond failed bearings, there are very few reasons for the drum to become tight.


    To test your bearings, open the door of the machine and by putting a little lifting pressure on the top of the inner drum, attempt to rock the stainless steel inner drum up and down.
    The outer drum is mounted on springs and shock absorbers, so it will rock about (and it should do this) but the inner drum should not move up and down in relation to the outer drum. Other symptoms of bearing failure will typically include:
    A clonking noise as you lift and release the inner drum (this is the inner drum rattling on its bearings)
    You will have become aware of the spine cycle becoming far noisier recently and possibly even a grinding crunching noise when the machine spins
    The drum may feel like something is crunching or stopping you turning it when you spin it by hand with the door open
    A leak from under the machine, which you will probably be able to trace to the back of the machine, coming from the centre of the drum. This is the result of the failing bearing allowing water to escape through the seal at the rear

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    Drum seems off balance....

    You likely have a corroded/broken spinner assembly on the back of the inner tub. If your washer is out of warranty it is usually cost-prohibitive to repair. We usually quote about $350-$400 parts and labor for it. If you can wiggle the inner basket relative to the outer, that confirms a broken spinner.
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    Washing machine makes a loud banging noise during cycle and when I check it the machine has changed position (unit is turned slightly sideways) How to correct

    Hi
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    You are overloading the machine with heavy clothes... distribute your wash clothes by weight...

    Regards
    Berry
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    Off balance, loose drum?

    If your machine produces a lot of banging noises when in a permanent press final spin you may be experiencing a broken spider. It is a part which is not made from stainless steel metal, but attached to a stainless still drum (tub spin). So, when it is soaked in water all the time during a normal operation of a washer it creates a galvanic element between a stainless still drum and itself. This results in severe corrosion of the "spider" and then leads to it's breakage. To check if you have a broken "spider" open the door of the washer and try to kick your internal drum back and forward while rotating it slowly.If you will hear clicking noises (metal to metal) in some position of the drum it means that your spider is broken. The replacement of this spider will require complete disassemble of the drum. Most likely you will end up replacing this whole part
    Drum assembly, spin basket Part # 131618500Another way is get just a spider part, it's doable, but may be tricky.
    Cheers!
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    Makes a noise like there are rocks or coins when it spins

    If it is thumping... you have a broken spider on the inner stainless steel drum. Major defect with this machine. You'll need to call to get a new washer tub assembly... comes complete with inner stainless steel drum and outer plastic drum already assembled and ready to install. Good luck.!
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    Inner drum

    Sounds like a loose or busted belt.

    Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/stephen_171aeeebef53a898

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