Paper jam when print from tray 2

Common problem on this printer is for either the drive shaft for tray 2 to come lose or to break. Pull out the tray and try to rotate the roller. If it turns freely then the shaft is broken. The replacement procedure is too complex to describe here. If the roller does not turn freely then likely the pick solenoid has failed.

Sir/Mam
You mite want to check the manual bypass tray located on the rightside of the copier below the side door, looks like a step!!!! The rollers maybe dirty or the something stuck in it. if printing to the copier and asking for the bypass tray recommended that you send the print job over to the machine first then place the paper in the tray when the machine indicate to replenish paper in the bypass tray. It is important that when using 81/2 x 11 papaer that you look at the little icon on the operator screen to see weather to place the paper on the bypass tray in potrait or landscape paper will jam if not seated properly.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

check the paper actuate of the sensor if it o.k check the sensor if its clean

Is the thick 4 11 x 81/2? take the paper off the bypass tray, first send the job to the copier selecting the bypass tray the copier is going to beep telling you replenish paper in the bypass when you place the paper in the bypass make you follow the orientation of the paper on the copier screen.Might also want o replace the bypass tray roller set. If the Plain paper through Thick 3 work then you did not need to replace the main board. Are trying to duplex the paper????? When it jams where does the paper stop??

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.



Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins


To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.


If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.

If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.

Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.

Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.

If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.

Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.

Close the upper media guide and return back the print cartridge. Please refer to the image below.


These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.
Jas247

Check to see if the actuator arm is stuck in the bypass tray,therefore not seeing the paper and be sure the side guides are up against the paper. If that doesn't work and you have 2 cassette cavaties put the 11 X 17 where the other tray is . Hope it works for you.

Hope this helps....
Explanation of the paper jam message

A 241.09 Paper Jam message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
NOTE: If you select Show areas on the operator panel, you can view one or more images to help you locate and clear the jam.

Clearing the jam
To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
Step Action Image 1 Open the printer paper tray (tray 1), and remove any jammed media you find there. 2 Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there. 3 If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there. 4 If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way 5 If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A) to lower the tray. Remove any partially fed media from the feeder.
NOTE: Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.

For a larger image, click here. 6 Finally, reinstall all of the paper trays and press the button to try printing again.
NOTE: You may receive a different paper jam message informing you that another sheet of paper is jammed elsewhere in the printer. If this occurs, the error code will indicate the location. Click here for a diagram showing the error code locations. The paper path will vary, depending on the paper source and number of paper feed options installed.
Remove any jammed sheets of paper you find and try printing again.

check the bypass transport connector for a small piece of paper. or the paper sensor arm is jammed down there are 2 one in the transport unit and one in the mp tray

Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2. Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3. Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4. Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
put the cables back and switch on

Please perform the below steps.

1. Switch off the printer and disconnect the power supply. Allow any residual charge inside the all-in-one printer to dissipate before putting your hands or any metal tools inside the chassis.

2. Pin down the exact location of the jam. The 3 hot spots for a jam are before a sheet completely leaves the paper tray, anywhere between the feed tray and print carriage or between the print carriage and output tray.

3. Take off the front paper tray if the sheet jammed while still in the front area of the printer. If here, you should be able to see most of the paper.

4. Pull the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a piece deeper inside the machine.

5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.

6. Use the carriage access door to get at a jam further inside the printer. You may need to remove the print carriage to get to the jam.

7. Replace all parts and return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.