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Try giving the blade an extra 1/2 a turn of tension, done by turning the red knob 1/2 a turn clockwise. It sounds as though the blades are jamming up which could be a lack of tension.
The Small Babble Ball is intended for the tiny breeds up to
10 pounds. The Medium Babble Ball is for dogs 12 to 25 pounds and the Large
Babble Ball is for the large breeds above 25 pounds.
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