My scanner will only flash 5 blue lights when I push the scan button and it will not scan. I've tried turning it off/on and pulled the power plug out for > 1 minute with no fix. Any ideas?????
I got off the phone with Fujitsu and i was told you need to make sure that the ScanSnap Icon is in the system tray without a Red Line cross through it, so if it is not in your system tray start the snap scan program, if it's disabled re-enable it and you should be good.
Something similar happened to me and I wasted a lot of time trying to figure it out.
The scanning program needs to be active/on in order to operate. The Technician suggested, via chat (www.fcpa.com), taking the following steps if there was not a blue icon surrounding an "S" in my lower right tray. I followed his directions and the unit started working as soon as the icon appeared.
Tech:
Please look at the bottom right corner of your computer screen and see if you have the ScanSnap Manager icon there.
Tech:
The icon looks like a blue circle with an "S" on the center
Me:
There is no icon.
Tech:
OK.
Tech:
Please try this.
Tech:
Go to Start > All Programs > ScanSnap Manager > ScanSnap Manager
Tech:
Doing this will not open any window, but look on the bottom right if an icon for the ScanSnap Manager will appear
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ScanSnapScanner S3100 and Vista ProblemsOpen the "start" menu in Vista byleft-clicking on the desktop "start" icon.Click "All programs"Open the "ScanSnap Manager" folder.Right click the application "ScanSnap Manager Settings"And then "Open File Location"In Explorer, the file "PfuSsMon" application will be foundand highlighted.Right click this file and select "Run as Administrator" fromthe drop down menu."Allow" the program to run when the requester "Anunidentified program wants access to your computer" opens.This will get the ScanSnap program working. The S3100 Scanner is finally recognized andthe blue light stops flashing ...
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