Hitachi light engine

I have the same problem my tv is a 2003 model and I am on my 3rd light engine. I need an economical repair for this. Sears wants $1300.00. I have the same problem my tv is a 2003 model and I am on my 3rd light engine. I need an economical repair for this. Sears wants $1300.00.

Thank you for the new solution, I had called Hitachi and they gave me the run around, now I will try harder and be more persistant. Thank you very much!! Thank you for the new solution, I had called Hitachi and they gave me the run around, now I will try harder and be more persistant. Thank you very much!!

I just contacted Hitachi Customer Relations Department at 800-654-7013 and was told that because my 50v500 50 in. HDTV-Ready LCD television is out of warranty, I am out of luck as far as Hitachi helping with the cost of the light engine. After I talked to my local dealer to get a price, they suggested I call Hitachi back and try again. I did and got the same results. My set is between 4-5 years old. I just contacted Hitachi Customer Relations Department at 800-654-7013 and was told that because my 50v500 50 in. HDTV-Ready LCD television is out of warranty, I am out of luck as far as Hitachi helping with the cost of the light engine. After I talked to my local dealer to get a price, they suggested I call Hitachi back and try again. I did and got the same results. My set is between 4-5 years old.

It is May 2, 2008. I have a red halo in the centre of my screen on the 50 inch. The warranty runs out on the 4th of May this year. I called the Hitachi warranty repair people here in town on the 3rd of April and they said it was the light engine too. A tech came out and looked at it and they have a purchase order from Hitachi but they haven't received the part yet. I'd say Hitachi is the problem. I wil never purchase a TV with their name on it again. I haven't even spoken to Hitachi yet as I've dealt with thme before over this TV and they are a pain!
Daveinvictoriabc
It is May 2, 2008. I have a red halo in the centre of my screen on the 50 inch. The warranty runs out on the 4th of May this year. I called the Hitachi warranty repair people here in town on the 3rd of April and they said it was the light engine too. A tech came out and looked at it and they have a purchase order from Hitachi but they haven't received the part yet. I'd say Hitachi is the problem. I wil never purchase a TV with their name on it again. I haven't even spoken to Hitachi yet as I've dealt with thme before over this TV and they are a pain!
Daveinvictoriabc

I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).



So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.



I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery. I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).

So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.

I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery.

I have a Hitachi Ultravision 50V710 projection LCD HDTV. I replaced the

lamp in early Febuary and immediate had a large yellow spot that covered

75 % of the screen. I had the local Hitachi recommended service company

to advise the problem. They told me that they had seen this many times,

the problem was the Optical Block Assembly(color engine). They told me

they would speak with customer realations to get the part at no charge.

They were unable and told me to call customer service. They told me there

was no problem with that model and would not do anything. I was told to

call Circuit City because I had the exended warranty plan and had reported

a small yellow spot under the warranty period. I was told by Circuit City

customer relations that I was out of warranty. I went back to Hitachi again

and was told again no. I then went to the Circuit City that I had purchased

all my consumer electronics for the past 18 years and spoke with the

operations mgr. He told me would look into for me and of course i have

never heard from him or had my calls or emails returned. So I went back to

the local Hitachi service company to pay for the repair, after another 2 weeks i was told that they can no longer get that part from Hitachi and told

me that they could send the part out for a rebuild.



Does any one know if this true and have any suggestions? The tv is only 3 yrs old for which I paid $ 3,000.00 I have a Hitachi Ultravision 50V710 projection LCD HDTV. I replaced the
lamp in early Febuary and immediate had a large yellow spot that covered
75 % of the screen. I had the local Hitachi recommended service company
to advise the problem. They told me that they had seen this many times,
the problem was the Optical Block Assembly(color engine). They told me
they would speak with customer realations to get the part at no charge.
They were unable and told me to call customer service. They told me there
was no problem with that model and would not do anything. I was told to
call Circuit City because I had the exended warranty plan and had reported
a small yellow spot under the warranty period. I was told by Circuit City
customer relations that I was out of warranty. I went back to Hitachi again
and was told again no. I then went to the Circuit City that I had purchased
all my consumer electronics for the past 18 years and spoke with the
operations mgr. He told me would look into for me and of course i have
never heard from him or had my calls or emails returned. So I went back to
the local Hitachi service company to pay for the repair, after another 2 weeks i was told that they can no longer get that part from Hitachi and told
me that they could send the part out for a rebuild.

Does any one know if this true and have any suggestions? The tv is only 3 yrs old for which I paid $ 3,000.00

I have a Hitachi 60V500A with the same problem. I replaced the lamp two months ago and the picture was fine. Now the colors are awful and cannot be adjusted. I called Hitachi customer service twice and they say "sorry". I will never buy a Hitachi product again. This TV was $ 4500 at Conn's. Tell everyone you know that Hitachi does noe have a good track record TV's. I have a Hitachi 60V500A with the same problem. I replaced the lamp two months ago and the picture was fine. Now the colors are awful and cannot be adjusted. I called Hitachi customer service twice and they say "sorry". I will never buy a Hitachi product again. This TV was $ 4500 at Conn's. Tell everyone you know that Hitachi does noe have a good track record TV's.

I just wanted to let everyone know, I too have purchased the 50V500 Hitachi television about 4 years ago, paid about $3500.00 for it. From day one I have problems with the TV, even had the original switched out a month after purchasing from Sears. I had the same red cloud in the center of the screen. I first replaced the bulb at $250.00 because I was out of warranty. I then did some research and saw how many similar situations with the same TV. Even had a friend with the same TV and she just got frustrated and dumped hers and bought a replacement Sony. Anyway, found out that it was infact the light engine. I contacted Hitachi at their customer relations dept, 800-654-7013. They sent out my service repair company a new light engine at no cost to me, I had to pay the labor which was about $250.00. But even still I was thankful just to have that red cloud gone. Now here I am 1 1/2 years later with a new problem, I now have double images anytime there are letters or numbers on the screen. (Video games esp.) I do not have a "Sharp" image when watching tv either. My service repair company confirmed again it was a crack in the light engine. So here we go again. I contacted Hitachi and they were willing to send out another replacement light engine at no cost to me. Although, frustrated I am pleased with Hitachi and their willingness to back up their faulty product and make me a satisfied customer. This is about a $1500 part, I'm gonna give it one more try! I just wanted to let everyone know, I too have purchased the 50V500 Hitachi television about 4 years ago, paid about $3500.00 for it. From day one I have problems with the TV, even had the original switched out a month after purchasing from Sears. I had the same red cloud in the center of the screen. I first replaced the bulb at $250.00 because I was out of warranty. I then did some research and saw how many similar situations with the same TV. Even had a friend with the same TV and she just got frustrated and dumped hers and bought a replacement Sony. Anyway, found out that it was infact the light engine. I contacted Hitachi at their customer relations dept, 800-654-7013. They sent out my service repair company a new light engine at no cost to me, I had to pay the labor which was about $250.00. But even still I was thankful just to have that red cloud gone. Now here I am 1 1/2 years later with a new problem, I now have double images anytime there are letters or numbers on the screen. (Video games esp.) I do not have a "Sharp" image when watching tv either. My service repair company confirmed again it was a crack in the light engine. So here we go again. I contacted Hitachi and they were willing to send out another replacement light engine at no cost to me. Although, frustrated I am pleased with Hitachi and their willingness to back up their faulty product and make me a satisfied customer. This is about a $1500 part, I'm gonna give it one more try!

I have a Hitachi 50V500 and the light engine was replaced twice and the third time was out of warrantee. I stuck the TV in a corner and have not turned it on for over a year. I am sick about the fact that this is a common problem and feel like I have been taken by Hitachi. They should have recalled this product like the car manufactures do and replace it. Place my complaint on your list as the red on my TV migrated as a ball the size of a basketball in the middle of my screen. I have a Hitachi 50V500 and the light engine was replaced twice and the third time was out of warrantee. I stuck the TV in a corner and have not turned it on for over a year. I am sick about the fact that this is a common problem and feel like I have been taken by Hitachi. They should have recalled this product like the car manufactures do and replace it. Place my complaint on your list as the red on my TV migrated as a ball the size of a basketball in the middle of my screen.

I do have the same problem with mi lcd,the screen has the blue shadow top and bottom , and i think soon they will merge and the screen will turn blue completely I do have the same problem with mi lcd,the screen has the blue shadow top and bottom , and i think soon they will merge and the screen will turn blue completely

I feel everyones pain here!!! I contacted Hitachi via email and I was told to contact a Hitachi Service Center which I did and the technician reported the blue spot that appears in the uppper left corner of my 60V500A (3.5 yrs old) was associated wit the light engine.



Eventually, I was contacted by Hitachi Customer Relations and I was told that they will NOT do anything at all. I am on my own. Customer Relations told me that only a small number of owners have had this problem and that is is considered "Normal" for failures of this type for a $4500.00 LCD TV. I told them that there is a expectation that a $4500.00 TV should perform well beyond 3.5 yrs and I might as well have been talking to a Crash Dummy.



I am convinced that Hitachi definitely is not in the business of taking care of it's customers!!! at least some of you have been met half way by being provided the part at no cost, but it also seems there are more of us that have not even been afforded that!!!



I just thought I would add my two cents worth. I feel everyones pain here!!! I contacted Hitachi via email and I was told to contact a Hitachi Service Center which I did and the technician reported the blue spot that appears in the uppper left corner of my 60V500A (3.5 yrs old) was associated wit the light engine.

Eventually, I was contacted by Hitachi Customer Relations and I was told that they will NOT do anything at all. I am on my own. Customer Relations told me that only a small number of owners have had this problem and that is is considered "Normal" for failures of this type for a $4500.00 LCD TV. I told them that there is a expectation that a $4500.00 TV should perform well beyond 3.5 yrs and I might as well have been talking to a Crash Dummy.

I am convinced that Hitachi definitely is not in the business of taking care of it's customers!!! at least some of you have been met half way by being provided the part at no cost, but it also seems there are more of us that have not even been afforded that!!!

I just thought I would add my two cents worth.

I have a Hitachi 50VS69A .

16 months old

I have a blue streak across the top right side. Last friday I had to buy a new lamp cause mine blew.cost me $350.00 Now my blue streak has grown and now covers 75% of my screen. I paid alot of money for this tv, and just learned that a lamp only has a life span of 6000 hrs... which means every 3yrs aprox id have to buy another lamp.. If I had known this tv would cost more to maintain I sure would not have bought it.Does anyone know what cause the blue steak and what does it cost to fix? I have a Hitachi 50VS69A .
16 months old
I have a blue streak across the top right side. Last friday I had to buy a new lamp cause mine blew.cost me $350.00 Now my blue streak has grown and now covers 75% of my screen. I paid alot of money for this tv, and just learned that a lamp only has a life span of 6000 hrs... which means every 3yrs aprox id have to buy another lamp.. If I had known this tv would cost more to maintain I sure would not have bought it.Does anyone know what cause the blue steak and what does it cost to fix?

Hello. On mine, I have no picture. When you turn it on, both fans briefly come on, and the screen will flicker for a moment. Then it turns on off, and the TEMP light blinks. I have already replaced both fans, and the Power P.W.B. board. Any ideas what to try next?

Thanks for any help!!


Hello. On mine, I have no picture. When you turn it on, both fans briefly come on, and the screen will flicker for a moment. Then it turns on off, and the TEMP light blinks. I have already replaced both fans, and the Power P.W.B. board. Any ideas what to try next?

Thanks for any help!!

Same problem here - I've researched this all over and this is a widespread problem. Red glow in right-center of screen, persists despite replacing lamp unit.

Tell people you know, but be sure to tell all salespeople of your dissatisfaction with Hitachi products.

Same problem here - I've researched this all over and this is a widespread problem. Red glow in right-center of screen, persists despite replacing lamp unit.

Tell people you know, but be sure to tell all salespeople of your dissatisfaction with Hitachi products.

Well as it turns out... the light engine is whats cause these TV's to have blue and red streaks ect.... I contact Hitachi they say they will pay for parts to fix it but will not pay for labor... either way your paying.

So far this TV has cost 350.00 for a new lamp and 250.00 for labor to replace light engine.

Total $600.00 for a TV that is not even 2 yrs old.What a bunch of BS... I hope no one buys a Hitachi !! would like to get word out of all the hassle !!

Well as it turns out... the light engine is whats cause these TV's to have blue and red streaks ect.... I contact Hitachi they say they will pay for parts to fix it but will not pay for labor... either way your paying.
So far this TV has cost 350.00 for a new lamp and 250.00 for labor to replace light engine.
Total $600.00 for a TV that is not even 2 yrs old.What a bunch of BS... I hope no one buys a Hitachi !! would like to get word out of all the hassle !!

Replaced the bulb after 3.5 years of good use on my 50V500A. A month later a yellow-orange color started in the lower-left corner and has eventually grown to 80% of the screen.



I called Hitachi service (instead of Sears as some posters suggested) and they said the window has passed Hitachi was replacing the light engines. I'm afraid of spending $2000 to resolve the problem when a new TV is about that now. The salt on the wound is that my Sears extended warranty expired 6 months prior to the problem...unbelievable. The customer service agents tone when I explained this was a rampant problem was rude enough that I'll never buy a Hitachi TV again. Replaced the bulb after 3.5 years of good use on my 50V500A. A month later a yellow-orange color started in the lower-left corner and has eventually grown to 80% of the screen.

I called Hitachi service (instead of Sears as some posters suggested) and they said the window has passed Hitachi was replacing the light engines. I'm afraid of spending $2000 to resolve the problem when a new TV is about that now. The salt on the wound is that my Sears extended warranty expired 6 months prior to the problem...unbelievable. The customer service agents tone when I explained this was a rampant problem was rude enough that I'll never buy a Hitachi TV again.

Hitachi should lick my balls they are a horrrible company my tvs light engine is out as well, however I hear there is a HUGE civil lawsuit against them right now. Dont by HITACHI DO Not buy a hitachi product if you are smart...

Hitachi should lick my balls they are a horrrible company my tvs light engine is out as well, however I hear there is a HUGE civil lawsuit against them right now. Dont by HITACHI DO Not buy a hitachi product if you are smart...

Hello



Here I am again with an update... Yes Hitachi is replacing Light Engines... Well Ive been waiting for 2 months now to get it... Everytime I call they keep telling me that the shipment is coming from Mexico and they dont have any supply in. I totally agree about the Lawsuit. I have paid alot of money for this TV and its only 16 months old... Ive had to replace a lamp already ($350.00) now its gonna cost for the Labor to fix the Light Engine.



If there are any Lawsuits out there happeing, Id sure like to know about them. Hello

Here I am again with an update... Yes Hitachi is replacing Light Engines... Well Ive been waiting for 2 months now to get it... Everytime I call they keep telling me that the shipment is coming from Mexico and they dont have any supply in. I totally agree about the Lawsuit. I have paid alot of money for this TV and its only 16 months old... Ive had to replace a lamp already ($350.00) now its gonna cost for the Labor to fix the Light Engine.

If there are any Lawsuits out there happeing, Id sure like to know about them.

I bought a Hitachi LCD Rear Projection TV Model 50C20 (which is very simalar to the 50V500 Model) from Wal-Mart in August 2006. In September 2007 I had to replace the Lamp which cost me $350.000. In March 2008 the TV had a red dot start in the lower left hand corner and by July 2008 had covered my whole screen. The TV repair man I called out to look at the TV told me it was the Light Engine and would coast me $850.00 to fix. I have talked to Hitachi several times on the phone and will not help with the situation. I bought the extended warranty from Wal-Mart, but lost the reciept in a move. Any help would be greatly appreciated. I bought a Hitachi LCD Rear Projection TV Model 50C20 (which is very simalar to the 50V500 Model) from Wal-Mart in August 2006. In September 2007 I had to replace the Lamp which cost me $350.000. In March 2008 the TV had a red dot start in the lower left hand corner and by July 2008 had covered my whole screen. The TV repair man I called out to look at the TV told me it was the Light Engine and would coast me $850.00 to fix. I have talked to Hitachi several times on the phone and will not help with the situation. I bought the extended warranty from Wal-Mart, but lost the reciept in a move. Any help would be greatly appreciated.

Bought our Tv in March 2007. Now we have blue blotches all over the place. I am going to give them a call at 800-654-7013. Did not buy the extra warranty. Shouldn't have to, surely the tv should last more than 1 1/2 years. They better come up with a solution. TV is a 50VS69A



Bought our Tv in March 2007. Now we have blue blotches all over the place. I am going to give them a call at 800-654-7013. Did not buy the extra warranty. Shouldn't have to, surely the tv should last more than 1 1/2 years. They better come up with a solution. TV is a 50VS69A

I have the same problem...just had a tech out to check it and sure enough it's the light engine. My tv is 3 months out of warranty. the first time i called hitachi to complain they said they would only cover the cost of the light engine. All I had to do was use one of thier certified repair companies look at it and they would verify that it was indeed the light engine. I just called custromer relations 
(800)654-7013 to start the process. I decided to ask one more time if they would cover the cost of everything and they said YES! They said since my tv was just out of warranty that they would cover labor and cost of engine AND shipping! It would have cost me $400 in labor. I'm probably still never gonna buy another Hitachi but i guess they have the engine problem fixed now.
Be persistent, unless your tv is like 3 or 4 years old. Keep bugging them! Good luck!





I have the same problem...just had a tech out to check it and sure enough it's the light engine. My tv is 3 months out of warranty. the first time i called hitachi to complain they said they would only cover the cost of the light engine. All I had to do was use one of thier certified repair companies look at it and they would verify that it was indeed the light engine. I just called custromer relations  (800)654-7013 to start the process. I decided to ask one more time if they would cover the cost of everything and they said YES! They said since my tv was just out of warranty that they would cover labor and cost of engine AND shipping! It would have cost me $400 in labor. I'm probably still never gonna buy another Hitachi but i guess they have the engine problem fixed now. Be persistent, unless your tv is like 3 or 4 years old. Keep bugging them! Good luck!

I'd just had the same problem and I paid nothing. I called Hitachi customer relations and I threatened them to join the class action lawsuit that is currently underway and they paid for everything. I mean they paid for the light engine and LABOR also. I guess they will do the right thing if you put pressure on. My TV is a 50V500A and it's 4 1/2 years old. I am a happy customer right now. I hope this engine lasts a long time.

I'd just had the same problem and I paid nothing. I called Hitachi customer relations and I threatened them to join the class action lawsuit that is currently underway and they paid for everything. I mean they paid for the light engine and LABOR also. I guess they will do the right thing if you put pressure on. My TV is a 50V500A and it's 4 1/2 years old. I am a happy customer right now. I hope this engine lasts a long time.

We had the same problem with the blue blob and then streak across this the TV after 18 months of use. We were given the run around by Hitachi and told to replace the lamp. Of course this wasn't the problem, and after further attempts had it verified that the light engine was the root cause. The cost of repair was quoted as $1,200 from their certified repair shop for a TV that cost over $3,000.00. It is now sitting on our floor while we try to get resolution from Hitachi. Lesson: Do not buy Hitachi LCD Televisions! We had the same problem with the blue blob and then streak across this the TV after 18 months of use. We were given the run around by Hitachi and told to replace the lamp. Of course this wasn't the problem, and after further attempts had it verified that the light engine was the root cause. The cost of repair was quoted as $1,200 from their certified repair shop for a TV that cost over $3,000.00. It is now sitting on our floor while we try to get resolution from Hitachi. Lesson: Do not buy Hitachi LCD Televisions!

I have the same problem on an Hitachi 50C20.
Is the a different code for 50C20 I2C Service Menu?


I have the same problem on an Hitachi 50C20.
Is the a different code for 50C20 I2C Service Menu?

I have a 4 year old Hitachi 42V710 rear projection LCD TV. About a year ago I noticed a blue line across the bottom of the screen. Sometimes the blue line seems bigger than others but it might just be my imagination. It really didn't bug me too much but then about 4 months ago a yellowish color showed up in the middle of the screen. I'd say it takes up about 1/3 to 1/2 of the screen from the middle outwards. I have never replaced the lamp. I asked a local technician if he thought a new lamo would fix the problem and he did not think it would. He rattled off a few technical words and I let it go and continued to watch my TV through a yellow haze. After getting online, especially this site, I see that others have similar problems. I see technical terms like "color engine" and "optic engine" and "optical block assembly." Then I see some of the prices for these things and I think the cost of the new part and the cost of the service call would add up to over 1/2 of what I can buy a new TV for. The other thing is, I see some comments on this site where others are on their 2nd or 3rd color engine and their TV isn't even as old as mine. So, if the new part fixes the problem, but only temporarily, and I have to replace it again for the same or more money, I would kick myself in the **** for being so stupid. I know other brands have problems too but I'm ready to try something different I think. Maybe I need to figure the cost for replacing a TV should be budgeted like replacing a car every 3 or 4 years. lol I paid $2500 for this TV in 2004, probably ridiculous but it was the newest and the best I was told. If the prices for TVs were still at that level I would probably just try to fix it. But a $600 to $800 price tag to raplace parts in a TV that can be replaced today for $1200 to $1500 doesn't seem too smart. If anyone has any comments on my problem or a cheaper way to repair, I would truly appreciate it. Thanks!

I have a 4 year old Hitachi 42V710 rear projection LCD TV. About a year ago I noticed a blue line across the bottom of the screen. Sometimes the blue line seems bigger than others but it might just be my imagination. It really didn't bug me too much but then about 4 months ago a yellowish color showed up in the middle of the screen. I'd say it takes up about 1/3 to 1/2 of the screen from the middle outwards. I have never replaced the lamp. I asked a local technician if he thought a new lamo would fix the problem and he did not think it would. He rattled off a few technical words and I let it go and continued to watch my TV through a yellow haze. After getting online, especially this site, I see that others have similar problems. I see technical terms like "color engine" and "optic engine" and "optical block assembly." Then I see some of the prices for these things and I think the cost of the new part and the cost of the service call would add up to over 1/2 of what I can buy a new TV for. The other thing is, I see some comments on this site where others are on their 2nd or 3rd color engine and their TV isn't even as old as mine. So, if the new part fixes the problem, but only temporarily, and I have to replace it again for the same or more money, I would kick myself in the **** for being so stupid. I know other brands have problems too but I'm ready to try something different I think. Maybe I need to figure the cost for replacing a TV should be budgeted like replacing a car every 3 or 4 years. lol I paid $2500 for this TV in 2004, probably ridiculous but it was the newest and the best I was told. If the prices for TVs were still at that level I would probably just try to fix it. But a $600 to $800 price tag to raplace parts in a TV that can be replaced today for $1200 to $1500 doesn't seem too smart. If anyone has any comments on my problem or a cheaper way to repair, I would truly appreciate it. Thanks!