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Posted on Apr 28, 2009
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My digital Sony camera fell down Lens got stuck

My digital Sony DSC-P10 fell down while taking pictures and lens has got stuck in half way.. Lens doesn't go in when I switch off and when i switch on then it can open well and gives error on the screen. ..... can any body help on this My camera knocked against a the chair back and still worked ok. The next day I was taking photos using multi shop and zooming into the stadium floor just fine - when all of a sudden a message "stating turn power on and off again" displayed & the zoom lens would not retrack to original position. It's stuck at a half way point. I can feel it trying to retract and only gives a slight clicking sound and motion. please help! -kewlndn

1 Answer

AMJAD HUSSAIN

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  • Sony Master 586 Answers
  • Posted on Apr 28, 2009
AMJAD HUSSAIN
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Joined: Aug 12, 2007
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Hi,
    As in short answer you have to replace the optical lens assymbly.Because due to heavy jurk its motor called sledge motor stsrt malfunctioning and it can not be changed component level. For this please contact any SONY SERVICE CENTRE nearby to you.
Hope you will understand.
Thanks for using FIXYA!

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It sounds like the lens is now out of adjustment and in order for this to be resolved, you will need to take it to a camera repair shop. I have heard good reports about a company called Ritz Camera. Not much else you can do with it unfortunately.
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My digital Sony camera fell down Lens got stuck

if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
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Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh
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There are 3 pins in the camera lens that slide in grooves allowing it to move you have knocked out 1 or more.
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The gearing on the lens is probably damages from the drop. You have two choices:
1. Send it in for a repair (which will be expensive) and claim from your insurance. If it is uneconomical to repair, your insurer will probably pay for a replacement camera.
2. If you're not insured, it may be cheaper to just buy a new camera rather than pay for a repair to a 4(?) year old camera.
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