Magicolor 5550 toner replacement problem

The printer detected incorrect
image position on the image
transfer belt.


Check the cyan and black
toner cartridges and replace
them if they have run out. Page 171 of Konica Minolta Magicolor 1650en Laser Printer Manual...

I had something similar happen with a Magenta cartridge. My only option was to call Minolta. After hours on the phone they finally agreed to replace the faulty cartridge.

I suspect that from time to tame we receive a cartridge with a faulty chip.

Check the black cover on the pick up assembly under the cyan cartridge. If it is only a fraction too high cyan will not print. Make sure it is clipped in place correctly.

You will not find the answer to this problem on any forum as I have searched each one! However I have had the same problem and found out that if you have reseantly replaced or reseated the Paper Pic-up assy you may have not pushed down the plastic top cover which sits directly underneath the Cyan Cartridge, this will cause your 5550/5500 to think there is no problem and carry on printing without any error messages.
I'm just a man doing a boys job, lol

Cyan cartridge is OK, means that the display shows the level of toner in the cartridge, right? Then chip it is ok.
Try another cyan toner, the printer may be that it has broken the opening flap of the laser. Or check if the laser's flap cyan is blocked.

the toner carridge is stightly out of rotation, if you manually turn the carridge 2 notches this will reset itself when you close the cover.
si

Are these third party toner cartridges? if so replace with KMBS cartridges

Close the cover to the machine and make sure you aren't getting any other error messages other than the toner. When the printer is at the ready state press the rotate toner button. You should hear the printer rotate the toner and then the light over the cyan cartridge will come on. Keep pressing the rotate toner button until you get to the color you want to replace. Open the top cover and front door where the KM logo is. You should see the cyan cartridge in place. Pull the cyan tab back toward you. The front part of the toner should release. Now pull the tab and the toner straight up and out of the printer. If you are having problems getting the toner out it is probably not in the correct position. There is a slot on either side of the printer that he back end of the toner cartridge needs to be in before the toner will come out.

I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris

A couple of suggestions. 1. make sure there is not any plastic shipping tabs that need to be removed from the cartridge. 2. try reseating the cartridge. 3. Try replacing that cyan cartridge. It may be defective. Also make sure you use Minolta brand toners!