When I go into my Hp Image Zone software and click on scan a box comes up that hasn't come up before and saying "select source" and the box is empty inside, there is nothing to select. The printer and copier works fine though, so I don't understand, plus I lost my software disc so I am not able to try reinstalling it, which I think I should do. When I go into my Hp Image Zone software and click on scan a box comes up that hasn't come up before and saying "select source" and the box is empty inside, there is nothing to select. The printer and copier works fine though, so I don't understand, plus I lost my software disc so I am not able to try reinstalling it, which I think I should do.
AnonymousMar 17, 2009
My HP PSC 1315 all-in-one will not scan. When I place a photo(s) on the glass surface, close the lid and press the blue "scan"....nothing.
The "copy" function works perfectly.
Help.My HP PSC 1315 all-in-one will not scan. When I place a photo(s) on the glass surface, close the lid and press the blue "scan"....nothing.
The "copy" function works perfectly.
Help.
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You either have corrupt or missing twain drivers go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=374568& and download the latest?
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my psc will not scan now. It says it is not connected to the computer, but a month ago it did scan. I use Vista windows and was able to scan either with Paint or Photo Gallery
Install the HP software from the CD-ROM disk that came with the printer, to enable the "scanning" function (as you say, the "printing" function is working fine).
Yes, just like it says, you need a scanning software running on your computer, there are no options until you have the scanning software running and it knows where to send the image and how to save it.
try to uninstall & reinstall the printer application software... also follow instructions while reinstalling the software.. keep the priner cable disconnected till the time the installation software dosen't ask you to connect the printer....
You need to set up the software on the iMac. The reason it gives you that error message is because it can't communicate with the computer and imaging software as the computer doesn't see the scanner and can't communicate with the printer's control interface. The iMac may see the printer and be able to print without any additional software because the driver package for the printer portion may already be installed with the OS X HP printer driver support. You didn't mention whether or not you could print from OS X. I am assuming you can. Faxing and copying from the unit doesn't use the computer at all and doesn't need to communicate with it. Scanning and printing do. If you can't print either then none of the driver or support software is installed and you have to set it up. You can get the instructions for setting the printer up in OS X 10.5 from HP. Just click here and it will take you to the page with the instructions.
Hi flipflop8 intact it is the windows update which has messed up ... do one thing install the software completely and do not open HP director. then download the full feature software for a higher version photosmart printer .keep the printer connected and powered on start the installation for the higher version priner .. when it prompts for installation type chose advanced type then chose custom install. in the next window put a check in the drivers, solution center & photo and imaging device. click next ,it ll prompt u to connect the device . check the box which says connect later and complete the installation.. in this process HP director ll be over written with hp solution center open that from desktop shortcut and scan
When I go into my Hp Image Zone software and click on scan a box comes up that hasn't come up before and saying "select source" and the box is empty inside, there is nothing to select. The printer and copier works fine though, so I don't understand, plus I lost my software disc so I am not able to try reinstalling it, which I think I should do.
My HP PSC 1315 all-in-one will not scan. When I place a photo(s) on the glass surface, close the lid and press the blue "scan"....nothing.
The "copy" function works perfectly.
Help.
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