Arris Touchstone 450a (CM450) Modem Logo
Posted on Mar 01, 2009

Wi-Fi isn't working

I have a Belkin wireless router and an Arris modem with the model number TM502G. We recently switched from AT&T to Comcast, and since then, neither our Wii or laptop can connect to it with Wi-Fi. I checked it out on my laptop, and it says the router can't connect to the Internet. So the only thing that's working is the home computer. I've tried almost everything, but I still can't connect. I even tried plugging in the laptop into the router and the modem with the Ethernet cable, and I still got nothing. Anyone have the same problem?

For reference, my router is Belkin model F5D7230-4, the modem is Arris model TM502G, the home computer (that CAN connect) is running Windows XP, and the laptop (that CAN'T connect) is running Windows Vista.

  • 1 more comment 
  • Anonymous Mar 16, 2009

    I have the same problem with my netgear modem, although it did work for 2 months before crashing.

  • Anonymous Apr 02, 2009

    I'm having the exact same problem, even down to the laptop symptoms.

  • Anonymous Apr 04, 2009

    This is gamefreak2294 again. We found out what it was, but it's not fixed yet. Comcast said we didn't pay to have wireless, but we shouldn't have to, because we have the wireless router. They also said it was over $100 to get wi-fi, and an extra $2 per month. We're going to discuss this with the manager.

×

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

  • Contributor 31 Answers
  • Posted on Apr 09, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Hot-Shot:

An expert who has answered 20 questions.

Corporal:

An expert that has over 10 points.

Mayor:

An expert whose answer got voted for 2 times.

Joined: Apr 09, 2009
Answers
31
Questions
0
Helped
18203
Points
91

This could be a duplex issue. When you log into the belkin does is assign you an IP address? Have you used a ballpoint pen to reset the EMTA since you have connected the router?

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

tip

Before posting your questions regarding routers , Please add the following...

Before posting your questions regarding routers , Please add the following information ..<br /><br />1 ) The model number of the product <br />2 ) The Name of your internet Service <br />3 ) The Name of the Modem <br />4 ) Number of computers & Devices that are to be connected to the network <br /><br />Example :<br /><br />Model no : F7D2301 ( Belkin Surf Wireless Router ) <br />ISP : Comcast <br />Modem : Arris <br /><br />Wired : 2 Desktops <br />Operating System : Windows - XP <br /><br />Wireless : 1 Laptop <br />Operating System : Vista <br /><br />Other : 1 IPhone <br /><br />======================================================<br /><br />If you provide all these information then it will help us a lot in giving you more accurate solutions <br /><br />Regards <br />Tom <br /><br /><br /><br />
on Dec 27, 2010 • Computers & Internet
0helpful
1answer

How do i find the wifi password for my ipod touch

Step 1:

The wifi password is on your wifi router, hopefully someone wrote it down and taped it to your router, if not you need to loginto your router to find out what it is.
Once you have the password:

Step 2:

On your ipod touch

Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.

Available Wi-Fi networks appears under "Choose a Network..."

Locate and tap the Wi-Fi network you want to join then enter your password

0helpful
1answer

We are currently running Comcast internet and phone through a Netgear Wireless-N 300 Router and an Arris TM502G Modem. Our phone service works fine, but the "Link" light isn't showing up for...

There's a reset button on the back of the modem. It'll power cycle it. That should work and if it doesn't make sure everything is connected and tightened.
7helpful
1answer

How do you find a WEP Key for a Arris Model TM502G

The TM502G is an MTA (Cablemodem with 2-line phone adapter)
it does not have a router wired or wireless therefore there is no WEP Key to find
0helpful
1answer

Unable to connect VPN using Arris Modem & Comcast Router

hi, mate check firewall settings of your modem/router. Then contact your IT administrator and he should be able to make changes to configurations for you. In most cases if server classify's your connection as unsafe it rejects it.
0helpful
3answers

Moden and Router aren't connecting to wireless laptop

I would just try holding the reset button in for 10 seconds on the router. it would be the easiest and first step towards solving the problem.
0helpful
1answer

I have arris tm502g modem n want to hook up 2nd pc wont work

You need a router or network switch to share the single connection from this cable modem. Wireless router if you're so inclined. Comcast is about to jack the rental rate for that modem from $3.50 to $5 on January 1, at least in Atlanta.
0helpful
1answer

Belkin F5D7230-4

You are quite welcome, let me know if you require any more assistance. Thanks for using Fixya.
Not finding what you are looking for?

1,095 views

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Cindy Wells

Level 3 Expert

6688 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

337 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...