How do I reset the chronograph on my ESQ watch

Interesting question. I know little about watches but, as you would know, your watch does have a quartz movement, so, from Wikipedia, 'Quartz clock':

Standard-quality resonators of this type are warranted to have a long-term accuracy of about 6 parts per million at 31 degrees C (87.8 F): that is, a typical quartz wristwatch will gain or lose 15 seconds per 30 days (within a normal temperature range of 5 deg C / 41 F to 35 deg C / 95 F) or less than a half second clock drift per day when worn near the body.

If a quartz wristwatch is "rated" by measuring its timekeeping characteristics against an atomic clock's time broadcast, to determine how much time the watch gains or loses per day, and adjustments are made to the circuitry to "regulate" the timekeeping, then the corrected time will easily be accurate within 10 seconds per year. This is more than adequate to perform celestial navigation.

Assuming that you have a computer with internet-synced time and good internet, meaning around 1/100 second accuracy, why not compare the watch to the computer over the space of a week?

Go to Chase-Durer.com and download the operation manual for the Fighter Chronograph. It also has the two LED displays and same functions.

sounds like it needs to be serviced under warranty. The clutch mechanism maybe jammed or broken.

Click on my profile (escapement), then click on Tips and Tricks. There you will find link to all ESQ watch manuals. Rate me, please.

you can find an exper in the local shop where you buy the product and they will give you specific service for your questions about your product.

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Mechanical watches are very good today - I remember when a new technology called "Shock Resistant" came into vogue many years ago. This "feature" is rarely spoken of today. Your Quest should be shock resistant - which has nothing to do with electricity - but it is not 'bullet proof'.

Please take it back to Zales for inspection.

Contratulations on your purchase of this expensive time piece.

Thanks for your question at FixYa.com

Mine did the same. I fixed it. Go here

http://www.esqbymovado.com/pdf/ESQ_Fusion_Instructions.pdf

You can either contact Movado directly (they make the esq watches) or you can ask any REAL jewelry store to contact the company for you and ask about this as long as they carry either Movado or Esq in their store (don't ask the jewelry counter at your local department store).

Type in your browser: 1) ESQ watch bands
2) EQS watches
3) ESQ watch bracelets
4) ESQ watch parts
Try all of these and you will find numerous sites (too many to list here).