Cork will not come out of opener

This is from Jen8926 in another forum and it worked for me (push up the inner sleeve an inch or more inside the main tube): Use a screwdriver (or whatever) to push the inner ring at the opening as far inside the appliance as you can. It is a black piece with a spring action that has plastic molded ridges inside. The ridges on the inner edge of this will grasp the cork. Then, while you are holding the inner section in place as far inside as possible, push the button to operate the opener and the cork should come out as it normally should. I had half a cork stuck up there, and this just worked perfectly.