Hi all.. i have printer OKI B6300 Four (4) Units, it keep displaying replace toner/drum though i already change new toner, i already check all the posible toner/drum sensor and clean, some boards also is new, the problem is still there..
hope you can help me with this big problem of mine.
thanks! and more power.
Hello, com_jedi. I would suggest you contact the OKI Customer Support line in order to address this issue. The phone number is 1-800-654-3282 (800-OKIDATA). For your model unit you would hit options 1 then 4 to get to mono support.
It is possible that you purchased a defective consumable and OKI warranties them for 90 after the date of purchase. If this is a new drum/toner it may need to be replaced to determine if it was a bad chip in the cartridge or if there is some other issue with the unit that is causing the error.
It is also possible there is a misalignment with the sensor that is located under the drum unit. A support tech can walk you through the troublehshooting as it would be a bit difficult to do here.
I hope this helps!
1,756 views
Usually answered in minutes!
Exactly the same thing.
Changed toner but syill saying the same. Now Okidata doesnt want to help because we did not buy toner from them. Really bad service.
×