You have to reinstall the OS!
. Goto http://www.blackberry.com/support/index.shtml
2. Under the heading "downloads" select "service packs"
3. Select "Blackberry Desktop Software 4.1" in the pulldown menu
4. Choose service pack 1 (English) or service pack 1 (multilingual) if required
5. Now download this to your pc and run the installation
Now you need to download the firmware upgrade to support your handset.
Select your network from the list below to be taken to their firmware page then choose the newest firmware version for your model :
Nextel : Downloads Page
Verizon Broadband Access 4.0.2 : Downloads Page
Telus : Downloads Page
Orange : Downloads Page
Bell Mobility : Downloads Page
Vodafone UK : Downloads Page
Sprint : Downloads Page
Vodafone Ireland : Downloads Page
Verizon : Downloads Page
Vodafone Australia & Fiji : Downloads Page
Cingular / AT&T : Downloads Page
Vodafone New Zealand : Downloads Page
T-Mobile : Downloads Page
Cable and Wireless : Downloads Page
Rogers : Downloads Page
Dobson Cellular / Cellular One : Downloads Page
Telstra Australia : Downloads Page
SunCom Wireless : Downloads Page
Hong Kong CSL : Downloads Page
Optus Mobile Pty Limited : Downloads Page
Bharti Tele-Ventures Limited : Downloads Page
KPN Netherlands : Downloads Page
O2 Ireland : Downloads Page
O2 Europe : Downloads Page
6. Start the Blacberry desktop manager and plug in your blackberry.
7. Desktop manager will prompt you that there is a new version
8. Proceed with the install
9. Make sure you select the backup option
10. Once your upgrade is complete, your Blackberry will take around 5 minutes to reboot.
11. Now you can proceed to unlock your phone
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