Replaced cartridge still get error message

Chris Coughlin

• 1326 Answers
• Posted on Mar 07, 2008

SOURCE: toner cartridge

It's very easy to remove. If you have not forced it off by now, and cause a major toner spill. If you look on the toner box or the inside of the front door it has pictures that show you how to install and remome the toner. The trick is that you have too push the plastic piece that has stop on it back into the closed position. Then while holding the developing ass'y firmly, you have to press the black part of the developing ass'y to release the toner cartridge. You may have to use a pen point to helpe release or move the two clips that hold the toner bottle to the developing ass'y. Once the cartridge is released remove it and reinstall the developing ass'y and lock it in place and close the front door and make your copies. As a last note, if you can toss the used cartridge down the hall way in discuss.

SOURCE: Canon NP6050 Waste Toner Cartridge

You can do it on your own. There's actually instructions on the LED display but it went something like:
1) open front (access door for toner area)
2) Slide blue handle up to open position.
3) Remove was toner receptacle.
Now since I didn't have a new waste toner, I just dumped out all the toner and re-inserted it. I imagine there may be some repurcussions or the toner is hazardous, I'm not sure. I'll actually get the waste toner cartridge for next time though.

SOURCE: Clear Error Message

Hello Bruce,
I want to help but I am a bit confused. First of all just to provide you with additional info, there are basically three criteria that cause a need to replace the drum. One ,as in your case,is when the waste toner level reaches a level that the waste toner sensor gets covered with toner and it gives you the prompt you received. What happens is that despite the fact that in an ideal world ALL of the the image that is formed on the drum to be transferred to the paper actually does transfer completely and therefore no waste. Real world is that a small portion of the image remains on the drum and is cleaned off and deposited "into" the cavity of the drum where the waste toner receptacle resides and the waste toner sensor does as well. Once the waste toner sensor sees an excessive level it generates the prompt you received and the cpu begins to count pages (and I'll be d$%&ED if I can find the exact number) and if the drum is not replaced the device will give an error code and shut down. We will return to this topic in a moment as it is truly the source of our dillema. The second reason to replace the drum is that copy quality has turned to ****. The 1023 drum is good for........laugh with me as to how they determined this number, 26,900 copies. Not 26k. not 27k. Collective ROFL. This second criteria manifests itself in just crappy looking copies, and the end user calls for copy quality problems. The third reason is the abstract. For example a foreign object damages the drum. This includes the human hand.LOL.
So, after all that hot air I just expelled I am at a loss as to why you are still getting an error message. The new drum should have satisfied all the requirements as the waste toner sensor is happy now, and there is no counter that needs to be reset. I am sorry that I could not be of more help. I know you will cuss me for saying this, but, power off and power on and see if that helps. And we cannot eliminate the fact that the waste toner sensor that resides in the drum unit is bad. Entirely possible.AND...remember that the cpu is counting only sheets of paper not toner usage. So if the copier thinks the waste toner is full, and it does not "see" that everything is ok now, it will give you an E-19 error code after so many sheets of paper pass by. I looked in the service manual and could not find a finite number of copies after the waste toner sensor gets pissed. Then the machine goes wheels up. If I can help further(like I helped alot this time) let me know. ...........SPINAL.......

SOURCE: error code E000001-0003 canon clc2620n

it is a fusing/fixing error try this on the control panel press * with head 2&8 together *with head >copier>function>clear>err>ok turned off/on the machine hope this help

SOURCE: Replace waste toner container message on IR 5570

on right hand side is waste toner you should be able to dump it yourself the main problem is reseting the counter that is not included in your manual Go into service mode by depressing the additional function key, then 2 & 8 at the same time, then aditionall function key. Select copier, then at the top far left side select counter. I blieve the counter is under MISC as waste toner. Select waste toner, depress the " C " buton on the keypad and it should reset to all 0's