Hello, Our document feeder (Fuji xerox - C250) gets stuck often and can't handle more than three sheets in one copy session. Please help. Thank you

Hello,

I am assuming you are using the document feeder, either way, usually found through the options one the menu once you select the copy tab. Select all the options you want applied to this particular job and then copy. If you wish for them to be permanent please go to Xerox's website and download the applicable manual - usually the system administrator's manual.
Xerox support for this model is located:
http://www.support.xerox.com/support/workcentre-5865-5875-5890/documentation/enus.html

Best wishes,
Joe

I’m happy to help further over the phone at https://www.6ya.com/expert/mark_7bbaa7a1174e0903

I have the same problem and was told by the telephone helpdesk that the machine cannot copy double-sided to double-side. The duplexing referred to is copying 2 single-sided documents onto one single sheet on both sides....Like whoever does that! This is misleading on Xerox's part . Colin B.

apparently there is actually no solution... its the way ur document is designed. if ur using a toner try reseting it but that shouldnt help much.

Some info from Canon's site in the specs:

Max. Document SizeFlatbed:8.5" x 11.7"
ADF: 8.5" x 14"

This machine can only copy legal documents if you put them in the sheet feeder, not on the flatbed.

As for the paper supply, the cassette is indeed too small for legal paper. The automatic sheet feeder, however, will handle legal paper. That's the tray in the rear that you use for specialty paper; see page 17 of the Getting Started manual.

If you use the ADF and the rear tray, you can copy legal documents. That may not be as convenient a solution as you were hoping for, but it is better than no solution at all.

Defective IIt/IPS board. Is very expensive. Call you local Xerox service number and ask them for part number 160K99811 and how much it would cost to get it fixed.

Clean the document feeder scanner glass. This is the much smaller strip of glass that is to the right of the large main glass. This strip of glass is used ONLY when using the feeder. So if you are getting a dark line when using the automatic feeder but not when laying a document on the glass then just clean the strip glass. 100% sure this is your problem. You may need to clean it several times as I have seen stuff get stuck to this glass.
Good Luck and Thank You for using Fixya.

What you want to do is this. Turn the machine off, then go to the back of the machine and unplug the document feeder, There is a white connector with 2 thumb screws holding it in place. loosen the 2 thumb screws and unplug the plug. With the feeder unplugged turn the machine back on and let it come to ready. Once it comes to ready turn the machine back off, then plug the document feeder back on and turn the machine back on. That should re detect the document feeder and work fine. The M20 for some reason just forgets it has a feeder and you have to force the plug and play portion of the software to detect the machine not having a feeder then seeing that is has one. I don't know why, not even the newest versions of firmware for the machine resolves that issue. Odd,,,,,

could be the drum causing the issue or the scanner assembly.

Press machine log in button, enter 11111 confirm, this will take you to sys admin mode, from here you can navigate into sys settings to configure network,copy and fax defaults, and also auditron admin if this is the password mentioned, if the 11111 password has been changed hold the zero button for a few seconds then press start while still holding zero enter 6789 to get into diagnostics, and you can navigate through to the above settings caution be careful what you change in this mode.

hello!

have you tried cleaning the separator pad inside the automatic document feeder?

try to Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.

If the problem persists, clean the rollers and separator pad manually