Trying to install software for HP officejet L7680 on widows 7 system 64 bit. When installed printer and fax works well. When attempting to scan error message appears. "hp Imaging device not found" Ran hp scan diagnostic 4.2. it noted that scan driver was missing or corrupt. Must uninstall and reinstall software. Tired to automatically uninstall and reinstall software a number of times Still receive same message, image device not found.

Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Epson.com. Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)

If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.

Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.

Windows may not think a scanner is installed or a communication issue may be at fault.

I hope this helps.

Cindy Wells

I hope this helps.

Cindy Wells

Yes , HP Officejet Pro L7680 is compatible with windows 7of any edition. Download the software directly from the website.I will provide you the link.
for Microsoft Windows 7 32-bit http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79354-2&cc=us&dlc=en&lc=en&os=4062&product=2512009&sw_lang=
for Microsoft Windows 7 64-bit http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=2512009

Hi,

Here is the main support page for your printer:

HP OfficeJet 7310 Support

Click on the Software & Driver Downloads link, then select your operating system from the drop down menu.

You can download the software or order a CD.

If you tried to install the older software, uninstall it before loading the new.

Thanks for using Fixya.

before you click on the links below,first determine the flatform or system type of your operating system.you will be needing that in downloading the correct software.here's how to do it: -click on start (pearl button) -right-click on computer or my computer -go down to properties -look for the operating system and system type (32-bit or 64-bit)
now let's go on to the download page.check out the links below:
HP Officejet 4215 All-in-One Printer http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=351106&lc=en&cc=us&dlc=en&lang=en&cc=us
HP Officejet 4315 All-in-One Printer
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1138342&

step 1: select your operating system step 2: hit next step 3: click on driver and click on HP Officejet and PSC Full Feature Software and Driver or HP Photosmart Full Feature Software and Drivers note:if you want to use the scanning feature,always download the full feature software and driver step 4. Click the Download only button. step 5. When prompted, choose Open to start the download and run the software installer. step 6. Follow the on-screen instructions to start the installation process. step 7. Connect the USB cable between your HP all-in-one device and your PC when directed by on-screen instructions, and turn on your HP all-in-one device. step 8. Wait for additional on-screen installation instructions before using the all-in-one.

Download your driver below and then install it:

Windows 7(32-bit) - HP Deskjet and Officejet Full Feature Software and Drivers
Windows 7(64-bit) - HP Deskjet and Officejet Full Feature Software and Drivers
Windows Vista(32-bit) - HP Full Feature Software and Drivers
Windows Vista(64-bit) - HP Full Feature Software and Drivers
Windows XP(32-bit) - HP Photosmart Software and Drivers: USB Support
Windows XP(64-bit) - HP Photosmart Software and Drivers: USB Support, HP Print and Scan Drivers: USB Support
Windows 2000 - HP Photosmart Software and Drivers: USB Support
MAC OS X - HP DeskJet, PSC and OfficeJet Full Feature Software and Drivers - Mac OS X v10.6
Linux - HP Printers - Driver Support for Linux OS

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

It sounds like you installed the generic OS driver from Windows 7. This driver only works for the printer. (Alternatively, you do not have the monitor program running or the destinations set in the HP software.)

If you plugged in the data cable before installing the HP software, uninstall the printer (Devices and Printers) then disconnect the data cable (USB). Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1128309& and select your Win7 version (32- or 64-bit). Then click Next. Expand the section marked driver and download the Full Software. Install the software. Connect the data cable when prompted to do so. (Try a new USB cable since scanning requires bi-directional communication with the printer and can fail when the printer works). Avoid using a USB hub or print server.

If you do have the HP software installed, check that the monitor program is running (Start > Control Panel > System and Security > Adminstrative Tools > Component Services > Services.) The line for the HP monitor should say started. You may need to download and install the patches or the diagnostic utility from the above site to find a specific problem with the Win7 installation.

Next launch the HP software and attempt to scan from the computer. Next use the settings that give good results to program the defaults for the scan destination buttons. Now try to use the scan buttons on the all-in-one.

Once you have the HP drivers for both the printer and the scanner installed, the Windows 7 Fax and Scan and Paint programs should let you successfully scan from the computer. (New scan for fax and scan. File > Import from Camera or Scanner > New Scan for Paint.)

I hope this helps.

Cindy Wells

Download & Install the x64 bit drivers for Win 7 @ http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3795406#N230

Hope it helps.

Perhaps you are using the wrong driver set. Download the driver from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3795406& . Use the drop down menu to select Windows 7 32-bit or 64-bit then select Next. For best results get the Full Software from the section labeled Driver Product Installation Software. Then if needed, return to this page for the Updates to improve the reliability of the network connection and the scanned file storage.

If you use a print server, that unit may be incompatible with Windows 7. You don't need it with the 6500 (E709n if your router is Wireless 802.11 b/g compliant).

I hope this helps. We have the wide-format version of this printer on a wired network (3 Win7 machines). Our unit came with two CDs - only one was appropriate to our installation. The other wouldn't load.

Cindy Wells
(to check which version of Windows 7 you have, click Start > Control Panel > System and Security > System. If you have x64 in the title get the 64-bit driver. The 64-bit OS requires signed drivers.)

Hi,

First step is to know the version ( system type ) of your Dell Vista PC.
Click on START button
Right click on Computer and left Click on Properties
From the New Window Check for System Type : It will be mentioned as 32 bit operating system or 64 bit operating system. ( Remember this )

I assume you have not installed the complete software for your Printer.
Click on the link below to download the drivers for Vista O/s for the printer.
When the page is open - Choose the Operating system and click on Next Button.

Click on Drivers and Product installation option and click on HP Full Feature Software and Drivers
Click on Download button on top and click SAVE ( Remember the location you save the file )
You need to run the downloaded software.
Disconnect the USB Cable from printer before you start the installation as the screen will prompt you when you connect it.
Download Drivers

Hope this is helpful and will help you in installing the printer software and able to scan as well.


Thank you for contacting FixYa


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This issue is common with every HP scanning software used with Windows OS which have a firewall running.

If you would try the following:

- check the task bar if HP digital imaging monitor is up and running
- if not, go to C:\program files\hp\digital imaging\bin and double click the file HPQTRA08.EXE
- now the monitor should run
- if not, pls reinstall the software (*)
- if yes, pls try to open HP solution center

- if solution center starts, pls try to scan or to fax
- if successful, no other steps are required

- if faxing is not successful, check in the printer folder, if you find a HP <device name> series fax entry
- if you cannot find it, unplug the printer and delete the entries in both the printer folder and scanner folder
- also run the software CD and start the uninstall_l1.bat and uninstall_l2.bat in the util\CCC on the CD (if 64 bit OS, the run the 64 bit versions)
- restart the PC with the loaded CD
- replug the printer and let it be reinstalled

(*) For a clean reinstall it is recommended to contact HP support. They know the best way to leave a clean system on the PC.

Hope it helps.
Henning