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it could be that you need to replace all the toners. I do not own this kind of printer, but if it is the same as my inkjets, you have to replace all empty cartridges or it still wont work. try replacing the other toner and see what happens.
Open the front, leave it open. Open the top, pull out your drum. Put the drum back in, close the top. Close the front, let it rotate, and power off. Power back on and your drums should rotate automatically.
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