ERROR CODE 2101 WHEN TRYING TO SCAN

Check Network Connection: Ensure both devices are on the same network.
Restart Devices: Power cycle both computer and printer.
Verify Scanner Settings: Confirm correct scanner selection.
Update Drivers: Install latest printer drivers.
Firmware Update: Consider updating printer firmware.
Inspect Cables: Check all connections.
Contact Kyocera Support: If issue persists, reach out to Kyocera's support.

Check and replace your network cable. If that does not work then you must replace your network card.

If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

This is an error is indicating a connection error when using the send feature.

Below I have provided some information or for more information download the users guide from the manufatcures website using this link. http://usa.kyoceramita.com/americas/jsp/Kyocera/resource_details.jsp?pid=16088&rid=16313

2101, 2102, 2103, 2201, 2202, 2203, 3101:

The network cable is disconnected or the hub that it is connected to is not operating properly. Check the cable and the hub. Otherwise, the server name or the host name of the SMTP server is

not set correctly. Use COMMAND CENTER and register the SMTP server name and the host name

correctly.

2204: The E-mail size exceeds the acceptable send data capacity. Decrease the size or resolution of the scanned data to be transmitted and resend the E-mail. 5101, 5102, 5103, 5104, 7102, 720f:

Turn the main power switch off and back on. If this error occurs several times, make a note of the displayed error code and contact your service representative.(Refer to the corrective action for the error message " An error has occurred.")

9181: The scanned original exceeds the acceptable number of pages of 999. Send the ecess pages separately.

Hope this is helpful,

Shawn

The following errors are simalir;

2101, 2102, 2201, 2202, 2203, 3101:

The network cable is disconnected or the hub that it is connected to is not operating properly. Check the cable and the hub. Otherwise, the server name or the host name of the SMTP server is not set correctly. Use COMMAND CENTER and register the SMTP server name and the host name correctly.

The link below takes you to Kyocera's Scan to SMB setup guide on GFBM's website (they are a Kyocera dealer). The guide setup guide is good and gives pictures and examples.

http://gfbm.net/Documents/self_help/SCAN%20TO%20SMB%20PC%20setup%20R3.pdf

I hope this is helpful,
Shawn

Check the drivers(software)for network printing if correctly configured with your workstation, if so verify if your workstation has network scanning priviladges.

you have to have a user name and password set up on the computer you are scanning to then you set that up in the address you set up on the copier.

You will need to open the control center program which is installed when you install the printer on your computer.

Start, all programs, Brother, control center. Click on configuration then scan then file. There are two tabs at the top, change the paper size at bottom of each to ledger and press ok.

Hi Guys,
I was getting the 2101 error as well. I resolved this by placing the IP address of the computer into the "host name" field. Only thing to remember is that your IP address will change from time to time. You will need to assign a static IP to that particular machine or give it a reserved IP address through your switch. Good luck!

Check your primary and secondary dns entry.Also a return admin address is required.
Regards Ed