Scanning to C352 server connect error

Just set up email as normal, scan doc to pc,check docs or scan folder on pc for scanned doc, open new email and click the attach icon, navigate to scanned doc folder, highlight and press ok, then type address and send.

You need to setup the email server setting through the command browser of the machine. open the explorer and type the ip address of the machine. under Email scanning setup the email server info and you will be fine.

I’m happy to help further over the phone at https://www.6ya.com/expert/mustafa_06f84c65ab5cc745

have you set up your scan Email account with you page Scope disk with the copier. is the server set up for scan to email. Also check the konicaminolta web site for scan operator manual. Down load the scan programs

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Are you scanning from the PC, or are you scanning from the printer?

If the latter, the scanner is trying to send the document to a server software on the PC, which is probably not running; hence the "not connected" message.

Try acquiring a picture using Control Panel -> Scanners -> Acquire Image and see if it works. If it does, you must run (or reinstall) the Control Center software, and configure it as to where to store the Scan-to-File documents.

Hello,
A quick fix for that would be to enter the fix IP adress instead of the host name, or to check if the host name on the SMB server is correct, and reboot the SMB server.
A good help is to do that from another PC to check if that works:
ping the IP adress try to connect to smb://IP_adress_or_hostname
If that works on the PC, there's no reason that it shouldn't work for the scan

no, print server is just that, print server is only good for printing. I don't know if there are a device you can use for all-in -one office machine. I am looking for one myself.

scan to email can only be setup to work on a internal email server if the email server is external it will not work. also make sure you input the admin email address and the from email address when configuing the machine

Check the log/details.

It will clarify if it is a server connect error or a log-in one.
It will give you the details as to where the function is falting.

It may be as simple as entering the file path correctly.

The majority of the time when scanning stops working is the ISP has changed settings, whether it be the smtp server itself changing, the ip address of the smtp server changing, or they have turned off non authenticated relay. Have you tried scanning to your computer instead?

with scan to Email on this machine you need a mail server that is local with ftp scanning you need IIS running on either XP Pro or server OS SMB Scanning can be done but only if you are using an eithernet connection which one of these do you want do to do