Officejet 6500 error code 0x61011be9 - HP Officejet 6500 Wireless All-in-One InkJet Printer

Patti, you may have to do a hard reset.
1) Disconnect the USB cable from your computer
2) Remove the ink cartridges
3) Unplug the power cord. Wait for a couple minutes. Plug the unit back in,hit power button if needed.
4) Wait for the "Insert Cartridges" message, reinstall the cartridges
5) Close printers doors
6) If you get a recalibration message, allow the printer to complete this task
7) Reconnect printer to USB cable
8) Try your printing again.
Check the attached links,instruction and guides, Good luck
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Check for any paper jambs, especially in the duplexer if equipped

Send the cartridges back! HP cartridges are coded and will only work with HP printers. Hp has had problems with their coded cartridges. Especially if they were manufactured overseas. Their own product won't recognize the cartridges. It is not the printer it is the cartridges.

Hi,

You can click on the link below to see step by step instruction to resolve the Ink system faliure error. These messages comes due to cartridge or print head issues.

Click here >>> Ink system faliure

Regards,
Shrey

Turn off the printer. Restart the computer then try to reinstall the printer's driver again.

Here are a few suggestions or tips on how to fix this issue:

you will need to contact HP for replacement parts here is there technical support # 800-474-6836 they are open 24-7