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You may just need to manually select your mic. Go to this free video mail site. Click on the mic icon and then try the choices in the drop down list. Record and play back brief recordings until you can hear yourself. Once you know the mic that works select it in Skype or other software program. It is usually under Settings, Audio.
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page. Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11 To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK Run through the tabs checking the 'notes' windows for information The version will be shown on the 'Systems' tab
Procedure to re-install Logitech software Close all programs while uninstalling - downloading and uploading software Disconnect your webcam Uninstall the current webcam software on your computer Restart computer Download the Installation package from Logitech Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must. Connect your webcam when prompted.
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.
http://www.testmycam.com/ Not working ? - troubleshoot your drivers and software - get your cam working before moving on
Working OK ?
Set your webcam mic as default ( if it has a built in mic)
Plug in the webcam
TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices' To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page. Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11 To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK Run through the tabs checking the 'notes' windows for information The version will be shown on the 'Systems' tab
Procedure to re-install Logitech software Close all programs while uninstalling - downloading and uploading software Disconnect your webcam Uninstall the current webcam software on your computer Restart computer Download the Installation package from Logitech Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must. Connect your webcam when prompted.
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.
http://www.testmycam.com/ Not working ? - troubleshoot your drivers and software - get your cam working before moving on
Working OK ?
Set your webcam mic as default ( if it has a built in mic
Plug in the webcam
TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices' To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Make sure you are running the latest Internet Explorer - even if you have another browser set as default. Uninstall your Logitech software and download the latest from Logitech Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page. Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11 To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.
Procedure to re-install Logitech software Close all programs while uninstalling - downloading and uploading software Disconnect your webcam Uninstall the current webcam software on your computer Restart computer Download the Installation package from Logitech Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must. Connect your webcam when prompted. AUDIO SET UP XP Plug in your webcam or headset or mic you wish to use with your webcam Control Panel (Classic View) Open 'Sounds and Audio Devices' folder and click on the Audio tab - make your preferred mic the default device in the 'Sound recording window' Open 'Volume' below the window to ensure the mic is not muted Click 'Apply' and 'OK' Restart your computer Configure the webcam / mic to your chat program
VISTA Plug in your webcam or headset or mic you wish to use with your webcam TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices' To set your preferred mic as default - click the mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Restart computer
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.
http://www.testmycam.com/
If it fails to work here concentrate on your webcam drivers and software before moving forward.
Having proved your cam is working ,you can configure it to WLM (MSN)
CONFIGURE SOFTWARE to MSN Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the MSN software may have difficulty in locating it, even if you exited the previous program correctly. The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted. Mine, I just unplug it from the USB and plug it back in, after a few seconds, to reboot the software. If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.
Open MSN Click 'Open Menu' From 'Tools; navigate to, and click, 'Audio and Video setup' Set your speakers Click 'Test' - if OK, move on. Set your mic as default Use the slider to set volume and test. Click 'Next' This takes you to the video setup Your webcam should be broadcasting - (if not - make sure the webcam is set as default - restart MSN) Use 'Webcam Settings'to fine tune the picture. Click 'Finish'
Make sure your webcam mic is set as the default mic on your computer - this is especially important if you have a laptop also with a built-in mic
Plug in the webcam TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices' To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Restart computer
The freezing problem could be for a variety of reasons - internet connection - lack of memory etc. Ensure you have Microsoft DirectX installed and its up to date If you installed from a CD your Logitech software itself may need updating
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page. Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"
In addition to the Logitech installer you will need to download Microsoft DirectX 9 or later to support your webcam
Procedure Close all programs while uninstalling - downloading and uploading software Disconnect your webcam Uninstall the current webcam software on your computer Restart computer Download the Installation package from Logitech Run the installer and choose your options - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must. Connect your webcam when prompted.
You can also download and run this webcam diagnostic software - dont worry too much about the first alert - I always get that. Reboot your webcam software by unplugging the cam for a couple of seconds before running the diagnostic utility
The software for the mic comes as part of the Logitech bundle - you may have a laptop or another mic also installed Try setting your webcam mic as default Vista TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Restart computer and configure to the chat program
You may have a laptop with another mic installed or other mic software installed try setting the webcam mic as default
TEST SPEAKERS Right click on speaker icon in System Tray or from Control Panel Select "Playback Devices" The speaker icon ( checked as working) and volume level graph should be visible Right click on the volume graph and click "Test" Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC Click "Recording" tab. To set required (webcam) mic as default - click on mic font to highlight and click "Properties" In lower dropbox display "Use this device enable" click 'OK' Click "Levels" tab and ramp up sliders ( adjust to suit later) Return to "Recording". Test mic by speaking and make sure volume graph displays
Start > Control Panel > Classic view > Speech recognition options - run through set up.
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TEST SPEAKERS
Right click on speaker icon in System Tray
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be
visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard
SET DEFAULT & TEST MIC
Click "Recording" tab.
Set required mic as default - click on mic font to highlight and click
"Properties"
In lower dropbox display "Use this device enable" click OK
Click "Levels" tab and set slider to 80% ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph
displays Not working ? Expand 'Imaging' folder in Device Manager and right click on your webcam text - Update driver software from internet
Failing this, uninstall current webcam software and download from here
http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405
WLM (MSN) Open WLM > Show menu > audio and video setup > set mic as default and test > Next - set webcam as default > Finish
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