Hello,
Lets see if we can get your unit first working by a common problem and possibly with a common fix. Try this and let me know if worked.
It needs to be rebooted. Turn off, by holding off button down. Then once
it is completely off, then turn it on, BUT when you go to turn it on,
keep the on button depressed, all the way until it turns on and then some
for about 15 seconds, now you just rebooted system. Let me know if that cleared this up. If not, it is possible there is a shorted circuit inside, then in that case, would have to be sent into Magellan to replace or repair. MIKE
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