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HP Spectre x360 laptop screen freezing

I bought a new HP Spectre x360 Convertible 13-ac0XX in 2017 and have had this issue for most of the time I have used this machine. I am running Windows 10. I have spent hours with the help desk to no avail. The solution was simple in the end. Update the device drivers. One way to do that is given below.

The Solution:
1. Type in 'Device Manager' (without the quotes) in the Search Box next to the Windows icon (mine is at the bottom left corner of the screen).
Press Enter.
Result: A list of devices should display

2. Select a device and double click or double tap it to show the drivers for that device.
Result: A list of drivers for that device should display

3. Select a driver and right click it, then select 'Update Driver'

Not sure which driver was the problem but a few of them did update.

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0helpful
1answer

My laptop hp x360 pavilion convertible is not turning on. The AC adaptor LED button is blinking in long intervals and is white in color.

drop the battery yet, disconnect it.
the service manual shows how.
see that yet?
screen 100% black all time even with ESC key pressed, power on>
if totally dead and power pack reads 19vdc then
remove the battery.
no full service tag shown so no exact answers possible.
lots of x360 made , many.
if this scares you doing repairs get it fixed in a shop, like 99% do.
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Neither the Cubase ASIO driver nor the Zoom H4n Pro ASIO Driver can remain connected to the HP Spectre x360 Realtek Audio onboard chip. Recording, playback loop is awkward.

ok , x360 got that.
what are you doing, attempting
then tell the story.

what OS?
W7,W8 or W10
is it virus infected.
what are you doing.
making a movie
what? what job are you you doing, and the results are./????
0helpful
1answer

instruction manual for HP Pavillonx360 m1 convertible.

HP.com
do not post your serial numbers in public. or risk warranty problems an more.
what you failed to post full model and full product numbers
seem at Link below.
HP.com has the manuals there, for like , forever.
line 1 and 3 are correct not SN line 2.
yes HP may ask for line 2 SN but only they do.\
https://www.pcdied.com/TAG-jive/tag.html

go to hp.com
tell it our service tag
on your support page, pick drivers and book are hidden there
oddly HP does not list manuals in the support page headers
its in the drivers page


let me guess full model
HP Pavilion x360 m1-u001dx 1st hit
https://support.hp.com/us-en/product/hp-pavilion-m1-u000-x360-convertible-pc/10862146/model/11084072/manuals
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laptop not switching on.. how to open hp envy spectre xt 13 laptop and remove battery?

See the bottom side of your laptop. There will be a slide button in the bottom of your laptop. Slide the slider in one direction...then your laptop battery will b unlock and then take out battery from the laptop. n check battery polarity. After that insert the battery in the laptop and then connect the laptop charger to the laptop and then switch on the power supply...Allow the laptop to charge for some time say 10-20 minutes and then again try to switch on your laptop.
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