How to request help

Check the drum on the imaging unit for over exposure to light. Has it been over exposed to light?

Go to step 2

Go to step 3

2

Replace the affected imaging unit. Did this fix the issue?

Problem resolved.

Go to step 3

3

Check the imaging unit for proper installation. Is it properly installed?

Go to step 5.

Go to step 4

4

Reinstall the imaging units. Did this fix the issue?

Problem resolved.

Go to step 5

5

Clean the contacts on the imaging unit and the printer. Did this resolve the issue?

Problem resolved.

Contact your second level support

ip & How-To about Miscellaneous
How to request help
!. State the problem you want resolved
2. Include manufacture name and model # of the unit.
3 list steps you have taken to resolve the problem. be specific.

Information you may think is trivial may be a clue the person analyzing your problem needs.

The carburetor needs to be cleaned. wear safety glasses and spray carburetor cleaner through all ports with the carburetor dissembled. careful not to rupture the layers of thin rubber film that act as the valves and pump for the carburetor. if ruptured replace with a carburetor kit or new carburetor.

These steps are taken from the support site as always, it's the first website where you should look.

Solution 1: Disconnect and reconnect cables
Here's how:

1. Turn off your Xbox 360 console.
2. Unplug all memory units, controllers, and accessories from your console.
3. Unplug everything from the back of your console, including power and video cables.

Don't remove the hard drive.

1. Reconnect your console's power supply.
2. Reconnect each accessory one at a time, starting with a controller.
3. After you've reconnected every accessory, turn the console on.

Solution 2: Remove the hard drive
To see whether the problem involves the original Xbox 360 Hard Drive, temporarily remove the hard disk drive. Here's how.
Note Not all Xbox 360 consoles include a hard drive. If your Xbox 360 console doesn't have a hard drive, to go Solution 3.

1. Turn off the console.
2. Locate the hard drive on the top of the console (or on the left side, depending on how the console is oriented).

• 
• Press the release button on the hard drive.

• Lift the hard drive away from the console.

If these steps resolve the issue, reattach the hard drive to verify that the error occurs only when your Xbox 360 Hard Drive is connected.

Solution 3: Disconnect memory units or USB flash drives
Here's how:

1. Turn off your Xbox 360 console.
2. Unplug any memory units or USB flash drives attached to your console.
3. Turn on the console.

If these steps resolve the problem, reattach the memory unit or USB flash drive to make sure the error occurs only when it's connected. If this is true, order a replacement memory unit or use another USB flash drive.

Solution 4: Request a repair
If the previous steps don't resolve the single flashing red light issue, there are no additional troubleshooting steps. Your original Xbox 360 console must be repaired at our service center. Start the repair process online.

Here is something that might help. Hope this info and sample help, thanks mike How to Write a Complaint Letter Include your name, address, and home and work phone numbers. Type your letter if possible. If it is handwritten, make sure it is neat and easy to read. Make your letter brief and to the point. Include all important facts about your purchase, including the date and place where you made the purchase and any information you can give about the product or service such as serial or model numbers or specific type of service. State exactly what you want done about the problem and how long you are willing to wait to get it resolved. Be reasonable. Include all documents regarding your problem. Be sure to send COPIES, not originals. Avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it. Keep a copy of the letter for your records. Sample Complaint Letter Name of Contact Person, if available Title, if available Company Name Consumer Complaint Division, if you have no contact person Street Address City, State, Zip Code Dear (Contact Person): Re: (account number, if applicable) On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction). Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.). To resolve the problem, I would appreciate it if you could (state the specific action you want?money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents). I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code). Sincerely, Your name Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone)

Unfortunately this isnt a solution just a suggestion, write a clear list of problems experienced, Also list all the attempts at repairs, embed scanned copies of reciepts for the repairs, give the name and location of the dealer/s used, Scan examples of work showing stitching problems and include them, don't use inflammatory language as that will weaken your case, just state matter of factly all the problems encountered, all the steps taken to try and resolve the issues.Write clearly what you would like done to resolve your machine problem, i,e, a proper diagnostic report and repairs or replacement of the machine.Save a copy to your computer, Print 4 hard copies, send one to the dealer explaining the steps you are taking to resolve your issue with the machine. Send one to the Janome headquarters in your country, addresses can be found on the web or at Janome Global, Send one to Janome Japan customer services, put the fourth on file. Give them 10 days to acknowledge reciept, then start making polite enquiries regarding your mail of , and insert the date sent.
If you are in America investigate if your state has the Lemon Laws, also investigate consumer protection rules. If you are in England use the consumer protection rules and advisory body. If you are in the EU there is legislation that covers goods that fail to meet the advertised perormance levels of the item.
I know this isnt a solution, but as long as you show you have taken steps to remedy the issue, you have case for obtaining a replacement that works.