20 Most Recent Trilogy Alarm Lock T2 TRILOGY Digital Locks DL2700 Questions & Answers

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We have a Trilogy lock that when you turn the

I've included a link to the installation instructions for the DL 2700 lock, which is a PDF file requiring Adobe Reader or similar program be installed to open the PDF:

http://napcosecurity.com/download/DL2700_WI835_INST.pdf

Scrolling down to page 8 of the instructions (Troubleshooting) indicates that if the lever will not fully retract, then the lock is either not full engaged with the latch or is misaligned, or that the lock is not centered on the door.

This link:

http://alarmlock.com/tech_library_instruction_manuals.asp

takes you to the tech support page, where you can find more documentation or contact their Customer Support directly.

Good luck!
3/26/2019 1:56:05 PM • Trilogy Alarm... • Answered on Mar 26, 2019
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When I am reprograming new codes into my DL 2700 it will not erase old codes when a new code is entered. How do I get it to erase the prior code ?

really? things i can say is that go to google for legit solution
1/5/2019 3:17:56 PM • Trilogy Alarm... • Answered on Jan 05, 2019
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Trilogy lock is dead and I do not have the over ride key. How do I open the door to change the batteries.

Here is the website for Alarm Lock, the manufacturer :http://www.alarmlock.com/From here you will find technical documents and a link to customer service for further assistance. Good luck!
8/24/2012 4:03:23 PM • Trilogy Alarm... • Answered on Aug 24, 2012
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How do i install the trilogy dl2700?

Go to this web page:http://www.alarmlock.com/tech_library_instruction_manuals.aspfor Alarm Lock, the manufacturer, and scroll down to the installation instructions for your lock.These instructions are in the form of PDF files. If you can't open them, you need to install Adobe Reader first. You can get the free download here:http://get.adobe.com/reader/Good luck, and please provide feedback if this helps!
12/2/2011 6:27:46 PM • Trilogy Alarm... • Answered on Dec 02, 2011
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How do I change the

Here is the website for Alarm Lock, the manufacturer :http://www.alarmlock.com/From here you will find technical documents and a link to customer service for further assistance. Good luck!
11/9/2011 2:21:18 AM • Trilogy Alarm... • Answered on Nov 09, 2011
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Lost code trying to reprogram T2 DL2700 with key

This is the website for Alarm Lock, the manufacturer:http://www.alarmlock.comFirst find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version. Good luck!
11/8/2011 6:04:41 PM • Trilogy Alarm... • Answered on Nov 08, 2011
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I have a simplex T2 DL2700 I put in the code the

Trilogy LocksThis is the website for Alarm Lock, the manufacturer:http://www.alarmlock.comFirst find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version.
11/6/2011 8:44:41 PM • Trilogy Alarm... • Answered on Nov 06, 2011
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I have a T2 that has the 12345 code as an entry

This is the website for Alarm Lock, the manufacturer:http://www.alarmlock.comFirst find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version.
11/5/2011 9:09:04 PM • Trilogy Alarm... • Answered on Nov 05, 2011
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Will not lock

This is the website for Alarm Lock, the manufacturer:http://www.alarmlock.comI suggest you contact them directly for your problem.
11/5/2011 9:00:26 PM • Trilogy Alarm... • Answered on Nov 05, 2011
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I have a trilogy lock. I use only the master code.

I urge you to contact Alarm lock, the manufacturer of Trilogy locks, for technical assistance.The number is 1-800 ALA-LOCK.
11/5/2011 6:15:10 PM • Trilogy Alarm... • Answered on Nov 05, 2011
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Put new batteries in and

I will give you the link to the page with all the info that you need for installing or reprogramming your lock:

This is the website for Alarm Lock, the manufacturer's, tech literature page:

http://www.alarmlock.com/tech_library_instruction_manuals.asp

Notice that links on that page are of the .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view them. So if you are unable to view a file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Also, find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version.

If you are unsuccessful in programming new codes from the info provided above, I suggest contacting Alarm Lock for technical assistance by phone: 1 800 ALA-LOCK.

Good luck--and please provide feedback if this helps!
9/13/2011 10:31:18 PM • Trilogy Alarm... • Answered on Sep 13, 2011
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I am having issues w/

Hi Val,
I will give you the link to the page with all the info that you need for installing or reprogramming your lock:

This is the website for Alarm Lock, the manufacturer's, tech literature page:

http://www.alarmlock.com/tech_library_instruction_manuals.asp

Notice that links on that page are of the .pdf filetype. That means that you need to have Adobe Reader or similar installed on your computer to view them. So if you are unable to view a file, download (for free) and install Adobe Reader first. You can get it here:

http://get.adobe.com/reader/

Also, find out if you are dealing with a D2700 or the newer enhanced version. Press any 2 buttons and *,if you get a green LED and 6 beeps it is the new version.

If you are unsuccessful in programming new codes from the info provided above, I suggest contacting Alarm Lock for technical assistance by phone: 1 800 ALA-LOCK.

Good luck--and please provide feedback if this helps!
9/12/2011 11:00:52 PM • Trilogy Alarm... • Answered on Sep 12, 2011
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1answer

I am trying to restore

This is the website for Alarm Lock, the manufacturer:

http://www.alarmlock.com

For your problem you are best served by calling them at 1-800-252-5625. They are located in New York, so east coast business hours. I,m sure they can hook you up with a technician that can help you.

Good luck--and please provide feedback if this helps!
8/26/2011 2:22:07 PM • Trilogy Alarm... • Answered on Aug 26, 2011
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I have a trilogy dl2700

This is the website for Alarm Lock, the manufacturer:

http://www.alarmlock.com

For Technical Service 1-800-645-9440

I recommend that you call during business hours and explain your problem. I'm sure they will be able to advise you on this. Be sure to have any relevant model/ serial numbers as you are able to provide. There is more than one version of the DL2700.

Good luck--and please provide feedback if this helps!
8/26/2011 12:23:42 AM • Trilogy Alarm... • Answered on Aug 26, 2011
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1answer

Trying to identify and trouble shoot digital lock

This is the website for Alarm Lock, the manufacturer:

http://www.alarmlock.com/tech_library_instruction_manuals.asp

Here you will be able to find your model number and programming information. Notice that the individual links on that page are of the filetype PDF. If you are not able to view a given file, you will need to download and install Adobe Reader; get it here free:

http://get.adobe.com/reader/

You will also be able to find the Contact link on that page for further assistance from their Customer Service department if needed.

Good luck--and please provide feedback if this helps!
8/19/2011 8:04:30 PM • Trilogy Alarm... • Answered on Aug 19, 2011
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