Hi slh3095,
The easiest way to stop the ice maker in making ice is by raising the shut off arm.
Please check if the shut off arm can move freely.
Here are additional steps that you can apply to stop the ice production:
1. Raise the ice maker's shutoff arm until you hear a click and the arm stays in the up position. The ice maker will remain off until the shutoff arm is pushed down.
2. The shutoff arm is designed to automatically stop ice production when the ice bin is full. Using an ice bin other than the one designed for use with the refrigerator may not allow the shutoff arm to stop ice production.
3. Ensure that food packages, ice packs, etc. are not obstructing the wire shut off arm so it can move freely.
Hope it helps.
Thank you for using FixYa.