20 Most Recent Kodak EASYSHARE 5500 All-In-One InkJet Printer Questions & Answers

Printing quality on this printers is great, yet there are some trouble with older printheads.

You should follow this in order to fix the problem:
- Remove both ink cartridges
- Remove printhead (press release button on the inner left corner of the printhead, above where the black ink cartridge goes)
- Close the cover and wait until it tells you that the printhead is missing. When it does, open the cover again and place the printhead inside (put it in and press towards the back of the printer, make sure it makes a loud snap).
- place both ink cartridges in
If the printer says "press start to copy", press the menu button and select calibrate printer, and then select "print calibration sheet".
If it just tells you that there is a new printhead detected and calibration is requiered, follow the instructions it will give you.

Once you calibrate the printer,
- Press menu, scroll down to "clean printhead" and select "deep clean"

Once that is completed, go ahead and print.

If it is still not working, you got a defective printhead and you need to replace it.
You will need to go to kodak.com/go/itg for additionl troubleshooting and the replacing of your printhead, or you should just call 1 800 421 6699 and have then replace the printhead for you. This is free of charge.

I'm having a simialr problem, I can get my Kodak EasyShare 5300 printer to print pictures just fine, I can even get it to copy & print from the scanner. In both black and color inks. What I can not get the Kodak EasyShare 5300 Printer to do is to print from Microsoft Office Word, or Works for that matter any text document what so ever. I've never had a problem with the printer ever, not even when I upgraded to Windows 7 it printed just fine up till a few months ago and started acting up. At first I thought it was because I hadn't used it in awhile so I replaced both cartridges so they are brand new. Tried my experiment again and it did the same thing, pictures, and copy and print from the printer works just great...text however from the Word programs....nothing but a blank page.

Running Windows 7 - 64 bit Dell Touchscreen, Dual Core Processor. Before you ask...before this incident the Kodak Printer intergraded just fine and worked without incident. Since it is not the printer portion (unless its the printhead), it has to be a software problem...although, I used the disk that came with the printer to re-install it and not from the web just in case that was the problem. Course would installing the web upgraded software be of any assistance? Anyone have any solutions? Thanks.

problem is likely to be the print head, the ink can dry up inside the print head and block fresh ink from flowing. you can get print head cleaning solution from ebay, which sometimes works, or else go here to get your replacement print head www.kodak.com/gb/en/consumer/products/printing-supplies/printhead.../default.htm the one i have is a clip in clip out part

When you change the ink, be sure to use original ink cartridges and not aftermarket. Next, recalibrate the printer using the software. If you still have a problem after you do those two things then you will need to contact Kodak for a free printhead replacement, this is a major problem with the 5500 AIO inkjet printer and Kodak is aware of there poorly built product. Click on the link below to contact the Kodak customer service:

http://www.kodak.com/global/en/service/products/ekn033541.jhtml?pq-path=10623

http://www.kodak.com/global/en/service/repair/troubleshooting/troubleshooting.jhtml?pq-path=10355

"Printhead Failure" (error code 3802)
To resolve this error:

1. Open the printer access door.
2. Disconnect the power adapter from the printer.
3. Remove and install the printhead two times.
4. Wait 30 seconds to allow the printer to reset.
5. Connect the power adapter to the printer. Turn the printer on if necessary.
• After the printer completes powering up, the message "Printer access door open" will appear.
6. Close the printer access door.

If error condition continues, contact Kodak for printhead replacement.

Best of Luck

turn print queue to online

I just installed the latest Mac software updates and it worked. Thanks anyway !

You need to remove the software completely to avaoid getting conflicts when installing back the software
Follow the basic steps

1) enable show hidden files and folder

2) delete C:\Documents and Settings\All Users\Application Data\Kodak

3) delete C:\Program Files\Kodak

4) run clear again at www.kodak.com/go/clear

5) reinstall the software at www.kodak.com/go/downloads

Please get the correct driver here : www.printcountry.com/drivers.asp
www.opendrivers.com/.../printers-free-driver-download.html
www.driversdown.com/driverslist/r_4_1.shtml
Regards, Jay__mxuj8893w

I found this out when trying to do the same with Epson (after talking to their tech support). The printers with printheads that are reusable (Epson, Canon, Kodak, and whoever else) force you to replace the empty cartridge so that air doesn't get drawn into the printhead, killing it off. The tank still has a little ink in there to keep it from drying out. It's cheaper to replace the cartridge than getting a new printhead.

You can order a new printhead from Kodak by calling 1-800-421-6699. Follow the instructions and you will be connected to a service rep.
The cost for the ESP5 printerhead is $24.99 plus shipping.
Please rate this solution. Thanks.

You need to take it a couple steps further after your test print. Sounds like your print heads need cleaning or your cartridge may need aligning. It’s best to do this each time you install a new cartridge. for more information….... http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

Go here:

http://www.kodak.com/go/aiotroubleshooting

Within the tool, select Print quality, then No black, missing text, or text quality.

After answering all the questions (assuming you haven't abused your printhead) you will be prompted to enter a service number, name, and address to be mailed a replacement printhead.

I just went through this and was told my printhead would arrive in 2 to 5 business days.

my inks are both full but it will not print out black and the color is faded

It is the print head. Cleaning the heads does not do any good, either does replacing the ink. What you'll need to do is contact Kodak's customer service line and they can replace it for you free of charge. On this site everyone seems to be saying it is consistently the black that stops, however, based on what Kodak said it is possible that either the black or the color can have this same issue.

When you call in they will ask you for your service number, which is located on the bottom left corner of the machine, when you lift the lid (as if you were going to replace the ink). They didn't ask me when I bought it, how much I used it, etc.

They will set up a case for you - it takes 2-3 business days for the print head to arrive. They will provide you with an invoice number as well. Be sure to document it all just incase the head never comes, or if there are additional issues after you receive it (and/or if it doesn't solve the problem)

Software issue. Try a hard reset of printer or uninstall and reinstall the software of unit. in computer that is affected. And if you continue to have issues with it contact the Kodak experts directly on their web site.