20 Most Recent HP Photosmart C6180 All-In-One InkJet Printer - Page 7 Questions & Answers

may be inktube cut, pumping motor not working, or carriage assembly problem,

friend how is ur cartridges, check cartridges and check printer head

Plz provide the exact error message

Hi victor_orell,

The Pump stalled error it is often caused by the ink system has failed. To correct this error please follow the steps below.

1. Power drain. Please unplug the power cord at the back of the printer. Press and hold down the power key for 30 seconds then release the key and plug the power cord back in.
--> if this doesn't work please proceed to the next step.

2. Partial Reset. Please unplug the power cord at the back of the printer.Press and hold the # and 3 keys together and while holding them plug the power cord back in. Check if the problem is resolved.

If Not
3. Semifull reset: Unplug the power cord from the back of the printer again. Press and hold the # and 6 keys together and while holding them plug the power cord back in.

4. If you're still encountering the same error, please remove all the print cartridges (with the system powered up). Clean the copper contacts with the help of a lint free cloth then reinstalled them. Allow the printer to go through its normal sequence then go to the Setup, select tools, then clean print head.

Hope it helps.

Thank you for using FixYa.

I had the same problem. I uninstalled the printer on the offending computer, rebooted, reinstalled and it ironed itself out.

Is your printer connected to the computer using wired or wireless.... Unplug the cables of printer and reconnect them after 30 seconds and try checking the prknter

PERFORM THE FOLLOWING STEPS:
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
1. Press and release the right arrow button until the display says “System Configuration Menu”.
2. Press and release the “OK” button.
3. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
4. Press and release the “OK” button.
5. Display should say “Hardware failure status: Clear. Press OK to clear”.
6. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
7. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
8. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
9. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
10. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
11. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
12.To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
13. If the error is still there, or reoccurs replace the unit.

Press setup,press bottom arrow to[basic fax setup] press OK,Fax sound volume bottom arrow to off press OK.

if you are a technical kind of guy you may want to download the service manual from MAISE MANUALS to see the correct proceedure to remove the platen glass without damaging your scanner! attempting to do this without good instruction will most definatley be a bad day for your printer this job would likely take me about 3/4hr to complete as to remove the glass several covers need removing.