20 Most Recent Arris SURFboard SBG900 (49402201900) Modem Questions & Answers

all gear like this have 2 PW (the config web page, and then WIFI settings) the gear IP login page us UN; PW> that? and wifi ,SSID ,WPA2, and PW. not told what fails, start a topic showing evidence of failure or just say wifi, if is wifi pw. or RTM the manual on all routers cover all this and are free and google finds them all if you try. but hark no router told only the MODEM. no kidding google it. Motorola SURFboard SBG900 DOCSIS 2.0 Wireless Cable Modem Gateway (Black) is just a modem and is not router or wifi and yes there are 2 password here, 1 yours as read only , user and #2, the ISP has admin login only never YOU. so why not RTM page 28 (user side) https://www.manualslib.com/manual/106714/Motorola-Sbg900.html?page=28&term=192&selected=1#manual google first hit on topic, 1 modem.

the vpn connection from your home to work or the vpn connection from anywhere else to your home by vpn.

here you find a forum with the same problem:

http://broadband.motorola.com/consumers/support/faqs/surfboard_faq.asp#cant_login_vpn

http://residential.wavebroadband.com/resources/internet/SBG900-Wireless-Cable-Modem-User-Guide.pdf click on the above link to go to a free down load of your user's guide, for an in depth discussion of your wireless setup procedures and the use of the default WEP as a password so you can change it to your own

Plug in an ethernet cord and type in these numbers in the web address field 192.168.100.1 and enter admin for the username and Motorola for the password and log in. Otherwise, find the reset button on the router. Press and hold for about 30 seconds to perform factory reset. Then you'll need to reset everything.

You might need to reboot your computer system and get a virus update put into the system that might solve the problem

You may have some needed firewall ports blocked on your router. Turn off the firewall temporally and see if your able to connect. Your company IT folks should be able to tell you what ports they need open.

if its working proprly with xp computer then i am 100% sure that this modem does not support vist... Try to contact manufacturer ......or look for user manual... one more thing try to update your Ethernet driver......may solve it... happy to help

does the modem show any surrounding networks?

I don't see Vista listed in the SBG Manual, but they do list several windowS OS versions. Looking at Windows 2000 for an example, you basically need to go into the control panel and make sure TCP/IP is configured correctly. If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: In both cases, the box next to Internet Protocol (TCP/IP) needs to be selected. If you need the steps in selecting the network component type let me know and I'll try to post those steps also.

DO any of these error conditions show up on the front panel display? Front-Panel Lights and Error Conditions Light Turns Off During Startup If: RECEIVE The downstream receive channel cannot be acquired SEND The upstream send channel cannot be acquired ONLINE IP registration is unsuccessful POWER The SBG900 is not properly plugged into the power outlet OR Light Turns Off During Normal Operation If: RECEIVE The downstream channel is lost SEND The upstream channel is lost ONLINE IP registration is lost POWER The SBG900 is unplugged If you rent or lease your SBG900 Contact your cable service provider. If you own your SBG900 Call 1-877-466-8646 for technical and warranty support. Support is available 24 hours a day, seven days a week.

its your modem dude.... try to connect it to your main connection..

Contact ARRIS for Consumers for support Mark Motorola Support

Contact ARRIS support Mark Motorola Support