20 Most Recent Roku 2 XS Questions & Answers

The Language Select screen will appear, followed by the remote pairing screen. You need to remove the batteries and press the pair button then you can follow the instructions. Otherwise you can call me at 1800-969-3032 for better assistance.

If the picture is OK then check your sound cables, red and white if analog, or swap out the HDMI cable with one that you know works. Also, on the SETTINGS screen make sure your audio is set to stereo not surround sound.

There is a reset button on the back of the unit. If you press that the unit starts all over again just like when it was first installed. You have to have your pin number that you should have gotten when you signed up for an account.

Roku screen is frozen - I cannot move to Netflix or anything

Sorry, sometimes the roku freezes. Have you put in the extra memory micro card. And the reset to original system defaults. Good luck.

You can just go to the electrical shop and purchase a power adapter with 5.2V 1.5A

Of course resetting the Roku would solve your issues, then start over with the setup. This happened to me as well, I have 4 ROKUs on my network and it was the best money I ever spent.