20 Most Recent Fujitsu ScanSnap Manager Questions & Answers

I had the exact same problem and here's what I did to fix it. The plastic part that contains the pick roller was dislocated at one side, bending it upwards in the middle. Not very noticeable. But when I slightly pressed down on it it snapped into place. Dislocation probably caused by transport. The upwards bend prevented the empty sensor from working properly. It actually almost blocked the incoming paper and then obviously did not release once the paper was through. Once the plastic part was back in place it was completely flat. Problem solved.

I had this exact same problem. Turned out that I was using the wrong power adapter. Enough power to turn on the scanner lights and connect to the computer, but not enough to actually perform a scan. As soon as I realized I was using the wrong power cord, I switched it up and voila!

You need to open Internet Explorer and add Thunderbird as your email program. Click Tools > Internet Options > Programs tab > E-mail: Select Mozilla Thunderbird from the drop down.

My Scansnap was being used through a USB powered hub.This worked....Shutdown EVERYTHING and unplug computer from your powerstrip for 10 seconds (or just turn off your powerstrip for 10 seconds) It resets the BUS power. This solved why almost all of my USB devices stopped working or were behaving badly.

do you have adobe acrobat reader installed on your computer ?