20 Most Recent DISH Network 721 DVR Remote Control Questions & Answers

It sounds like you have interference, try removing the uhf ant from the back of rec and promgram it straight from there. you can also hookup "bunny ears or a pigtail coax to the uhf ant port to increse uhf signal. also make sure the uhf ant is standing straight up.

Check the remote manual, it problem loose the code for your device. When this problem occurs, the remote only perform the basics functions. Maybe the TV company can give you this support, giving the REMOTE'S Program CODE , usually a code like 0000, XXXX... XYZT...

Hi, Cheri Torres with DISH Network Customer Service here. I would be happy to help with any remote issues you're experiencing. Normally if the remote is stuck on VCR mode you would need to try replacing the batteries first. Once you have replaced the batteries you are going to want to press and hold down the SAT button until it lights up red and flashes after you release. This should put your remote back in SAT mode. If this does not resolve your issue you may need to readdressing the remote to the receiver. I will list the instruction here for you to do so. I hope you find this information useful and if you have any further questions please let me know!

Instructions for addressing the remote to the receiver

1. Go to System Info screen.You can do this by either pressing the system info button on the front of the receiver or by pressing the power button once and the channel up button once on the front of the receiver.
   
2. Hold down the SAT button until all mode lights light up.
3. Enter a number between 1 and 15 using the numeric keypad on the remote.
4. Press the pound (#) button.
5. Once the SAT button blinks three times, press record. Note: If successful, the number selected in step 3 will appear in the System Info screen under Remote Address.

Hello, it sounds like you may need a replacement remote. Normally if the volume button was not working at all you would probably just need to readdress the remote to the TV but in this case the remote does work sometimes. Try changing the batteries if you have not already done so. If you have changed the batteries and are still experiencing this issue you will need a replacement remote. I would be happy to look into getting a remote sent out to you. Please email me directly at [email protected] with either your name and phone # on the account or the account #. Thank you.

Here are the codes for your Coby TV: 500, 503, or 00.

I have provided instructions on how you can program the remote to your TV:

• Remotes: Basic (Television Only)
  1. Turn the Television On.
  2. Press and hold the clear TV button for three seconds until the LED flashes.
  3. Enter the three-digit code using the buttons on the number pad.
  4. Press #. Note: The LED will flash three times.
  5. Test functionality with the TV.
  6. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.

Hi, my name is Cheri Torres and I am with DISH Network Customer Service. I came across your post recently and wanted to see if I could help. It sounds like your remote may need to be readdressed to your receiver and TV in order to control all other functions. In order to readdress the remote to your TV I would need the model number of the remote and the brand name of the TV. The model number of the remote should be located on the back of the remote at the top usually a two to three digit number with a decimal point. I will list here for you the instructions for addressing your remote to your DISH Network receiver box. If these instructions do not work for you and your remote is still only controlling the power on/off of the receiver you are going to need a replacement remote. If this is the case or if you need the instructions for addressing your remote to your TV please feel free to email me directly at [email protected] and I would be happy to help further.

Instructions for addressing your remote to your receiver

1. Go to System Info screen.You can do this by either pressing the system info button on the front of the receiver box once or by pressing the power button once and the channel up button once on the front of the receiver box.
2. Once you are in the system info screen you will see Remote address or Primary remote address for TV1
   
3. Hold down the SAT button until all mode lights light up.
4. Enter a number between 1 and 15 using the numeric keypad on the remote. Change the number to something different then what is already listed in the small white square.
   
5. Press the pound (#) button.
6. Once the SAT button blinks three times, press record. Note: If successful, the number selected in step 4 will appear in the System Info screen under Remote Address.

We would be happy to help you with that. Please use or Game Finder tool to determine the channel and time your game is coming on here: http://www.dishnetwork.com/sports/WheresMyGame/Default.aspx.

We hope that helps. Thanks so much for being a valued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

You have to look at your user guide and program it to your tv's model

Hey there, Cheri Torres with DISH Network Customer Service. I came across your post and wanted to see if I could help. It sounds like you may need to readdress remote to your DISH receiver box. Make sure that your remote is in SAT mode by pressing the SAT button once so that it lights up red. Once you have done this you will need to take your remote to the TV1 location in order to readdress it to the receiver if you are not already there. I will list here for you the instructions on readdressing the remote after this post. I hope you find this information useful and if it does not fix the issue please email me at [email protected] and I will be happy to see what else we will need to do in order to fix this issue.

Instructions for addressing your remote to your DISH Receiver box

1. Go to System Info screen. You can do this by pressing the system info button on the front of the receiver box or by pressing the power button once and the channel up button once on the front of the receiver box.
2. Once you are in the system info screen you will see remote address or primary remote address(TV1) and secondary remote address(TV2).
   
3. Hold down the SAT button until all mode lights light up.
4. Enter a number between 1 and 15 using the numeric keypad on the remote.Change the number to something different then what is already listed in the little white square.
   
5. Press the pound (#) button
6. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 4 will appear in the System Info screen under Remote Address.

Hi there, Cheri Torres with DISH Network Customer Servicehere. I came across your post and wanted to see if I could help. It sounds likeyour remote may be getting old and worn out if you have to push the buttonsdown really hard for anything to work. In this case there is unfortunately no troubleshooting that you can perform in order to fix this issue therefore you aregoing to need a replacement remote. If you would like to email me [email protected] with your account info (i.e. account number orphone number and name on the account) and I would be happy to get a replacementremote shipped out to you. If you have any other questions or concerns feelfree to email me anytime and I will respond as soon as possible. Thanks andhave a great day!

Hi, Cheri Torres with DISH Network Customer Service here. I came across your post today and wanted to see if I could help. In order to get your DISH remote to control your TV functions we would need the model number of your remote (should be on the back of the remote at the top usually a two to three digit number with a decimal point) and also the brand name of your TV. I would be happy to assist you further with addressing your remote to your TV if you would like to email me with this information at [email protected]. I look forward to hearing from you so that we can get this resolved for you as soon as possible. Thanks and have a great day!

First I would check to make sure you have fresh batteries. If it still doesn't work with new batteries try to re-address your remote to your receiver and tv.

For the receiver:

1. Go to System Info screen
2. Hold down the SAT button until all mode lights light up.
3. Enter a number between 1 and 15 using the numeric keypad on the remote.
4. Press the pound (#) button
5. Once the SAT button blinks three times, press record.

If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

For the TV:

Would need to know what kind of TV it is. The following link will help you address the remote to the TV. Click the remote codes hyperlink in Step 1 to get to the codes.
http://www.dishnetwork.com/downloads/pdf/user_guides_and_manuals/Remote_Codes_Web_Page.pdf

Nick Franta
DISH Network Customer Service

coach_gill,

You may need to readdress the remote to your receiver. I have provided a link on how to program the remote. The link is:

http://www.dishnetwork.com/SupportSection/remote-setup

The programming steps are in the middle of the page. If you still have problems, you can call 1-800-333-3474 for technical assistance. I hope this helps.

Ray Calo
DISH Network

efraintellez,

I have provided a link on how to program the remote to your TV. Normally the TV is programmed to the TV button on the DISH remote, although it will work on the AUX button. The link is:

http://www.dishnetwork.com/SupportSection/remote-setup

The TV setup is towards to bottom of the page. I hope this helps.

Ray Calo
DISH Network

beavs72,

If the Sat button stays lite with no function to control the receiver, either the Sat button is stuck or the remote has gone bad, especially if you already changed the batteries. You can call 1-800-333-3474, speak with Tech Support and if needed, they can send a new remote. I hope this helps.

Ray Calo
DISH Network

maggiebmay,

I have provided a link with instructions on how to program a remote. The instructions include programming the remote to a TV. I hope this helps.

Ray Calo
DISH Network

Guest,

If you are not getting a picture on your TV, check to see which light on the remote lights up when you press the "Select" button. If anything button other than the "Sat" button lights up, the remote is not in satellite mode. Pressing and releasing the "Sat" button on the remote will put the remote back in satellite mode. I hope this helps.

Ray Calo
DISH Network

amandaharwoo,

The first thing I would do, if you haven't already, is replace the batteries in the remote. The lights will still illuminate if the batteries are low but won't perform the remote functions. If that doesn't fix the problem, the remote may need to be readdressed to the receiver. I have provided the steps below. If you have further problems, please respond to the site.

• Remote: All Other Remotes
  1. Go to System Info screen
  2. Hold down the SAT button until all mode lights light up.
  3. Enter a number between 1 and 15 using the numeric keypad on the remote.
  4. Press the pound (#) button
  5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

Ray Calo
DSIH Network

mirvin930,

Any time a different remote is controlling a different receiver, changing one of the remote addresses on should remedy the situation. I have provided instructions on changing the remote address.

Ray Calo
DISH Network - Executive Offices

• Remote: All Other Remotes
  1. Go to System Info screen(Press MENU button twice or press MENU and 6,1,3 on the number pad on remote)
  2. Hold down the SAT button until all mode lights light up.
  3. Enter a number between 1 and 15 using the numeric keypad on the remote.
  4. Press the pound (#) button
  5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

artisyicnell,

Are you still having problems with your remote? If so, there is a tab at the bottom of the remote that send a signal to the receiver box. This tab slides in at the bottom of the remote. Removing the battery cover will give you access to the area where the tab snaps in. I hope this helps.

Ray Calo
DISH Network - Executive Offices