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For the BMW 7 series (E38) 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001 model year. Fuse box in engine compartment. fuse box location. Open the hood.
see if there is an inline fuse on the power wire to the radio. It appears to be a known issue. Check out the link
Radio failures occur regularly after all they are prone to shorts , over voltage, surges, incorrect polarity hook up etc. The problem I think is that the radio installer hesitates to work on your unit because he may want approval from bmw to work on it possibly under warranty. Some vehicles state that any unauthorised work voids warranty. Clear the air with the radio teck and find out his problem exactly and if still in doubt take it somewhere else.
Only a BMW dealer can look up the code. Of course, charging you for this is ridiculous. It takes a few seconds and costs the dealer nothing. I would try another dealer.
only way to obtain a radio code is through the dealer. Call BMW with the radio's serial number which is located at the back of the radio and they will give you the code
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